Senior System Analyst

JOB DESCRIPTION

• Provide support in managing the Technology portfolio, focusing on Human Resource Management System (HRMS) and Time Attendance System (T&A) Solutions, and contribute to enterprise-wide technology enablement aligned with business strategy and the latest technologies.
• Provide maintenance support in technology portfolio ensuring systems healthiness and performance meeting SLA.
• Administer, monitor and regulate platform components of the systems, covering aspects of application related operating system components, hardware, appliance, applications, and other related components with those systems in various environments.
• Assess and implement system improvement plans to ensure reduction of incidents/problems and improve system stability and performance with appropriate preventive and proactive action in place.
• Determine solutions requirements with the following activities:
• Analyzing current and future needs, and current practices of business users and stakeholders to identify solutions.
• Collaborating with business stakeholders to understand their needs, objectives, and challenges. Providing impact analysis and advisory services.
• Translating business requirements into clear functional specifications for technical teams.
• Creating detailed documentation including business requirements, process flows, Functional Specification Documents (FSDs), use cases, and user stories.
• To ensure projects & applications are implemented in accordance with the specified specifications and appropriate use of hardware, software and methodology.
• Perform market research and gap analysis on potential solutions & emerging applications and provide recommendations to business.
• Establish good working relationships within EPF which include the users and management to facilitate problem solving and ensure project & application management implementation success.
• Work closely with internal stakeholders, external vendors, and advisors/consultants in delivering the technology portfolios. Identify opportunities for application development improvements and create action plans.
• Conduct periodic project assessments/reviews to ensure adherence to governance framework, security controls and architectural standards.
• Experience in implementing HRMS and Time Attendance solutions or supporting SaaS cloud solution would be an advantage.

JOB REQUIREMENTS

Education Qualification

• Possess a Bachelor's Degree in Information Technology from any local or overseas higher learning institution recognized by the Government.
• Certification in HCM from Oracle or SAP is advantageous.

Experience

• Minimum 8 years of experience in application development and support role in managing HRMS and Time and Attendance system.

General Skill

• Display strong analytical, problem-solving, and critical-thinking skills.
• Must be detail-oriented Team Lead who can lead the team, interact, communicate and collaborate effectively with cross-functional teams and stakeholders to reach a shared goal.
• Excellent written and verbal communication skills in English and BM. Proficiency in English is an added advantage.
• Excellent interpersonal abilities and able to perform under pressure for tight deadlines.
• Ability to see a task through from assignment to completion with minimal supervision.
• Proactively available for tasks beyond regular hours when needed.

Core Skills

• Understanding various HRMS modules and functionalities.
• Understanding the Time Attendance System and integration with HRMS.
• Working knowledge on project management methodologies and business analysis techniques.
• Experience in designing and developing process flows, user journeys, and wireframes.
• Experience in integrating apps with enterprise backend systems, database (MS SQL Server & Oracle), Business Process Management (BPM) or via API (REST).
• Familiar and experienced with Software Development Lifecycles (SDLC) and Agile methodology.

Advanced Skills

• Expertise in the business area and possess good Human Resource skills as a basis to interpret requirements/issues posted by users.
• Certification in Business Analysis (e.g., CBAP, CCBA) is advantageous.

Knowledge Required

• Possess a strong knowledge of HRMS modules and functionalities i.e. personnel management, learning and development, benefit administration, performance management, etc.
• Possess very good knowledge of Time and Attendance system modules and functionalities.
• Familiar with HRMS processes, routing and approval flow i.e. recruitment and onboarding process, leave management process, claim process, payroll process, etc.
• Knowledge of Human Resource integration approach and methodology with external systems i.e. Time and Attendance system, payment platform, other statutory systems, etc.

JOB RESPONSIBILITIES

Application Management

• Design, development, implementation, and technical support for enterprise IT applications.
• Ensure architectural design and application development is developed in accordance with the business requirements, internal standards & controls, follows audit processes and meets technical specifications.
• Plan and manage solutions and application efficiencies in line with changing business needs.
• Manage application support with ITIL practices, change management, release management, troubleshooting, and problem solving.
• Administer, monitor and regulate platform components of the systems, covering aspects of application related operating system components, hardware, appliance, applications, and other related components with those systems in various environments.
• Ensure all releases go through CAB committee review and approvals.
• Manage & provide support in audit exercises by supplying the required information based on the prescribed schedule. Assess and plan for action on audit findings.
• Collaborate with relevant departments on new initiatives, system improvements, and system troubleshooting.
• Data and performance management: work with business to assess & manage the underlying data & performance for the supported applications.
• Incident and problem management: analyze the underlying causes of an incident as well as identifying the best method to eliminate that root cause.
• Ensure the best service quality and availability are maintained, comply with the SLA agreed with business.
• Sufficient Domain Knowledge in related field of applications and functions e.g. products, process, technical terms, risk, customer experience, etc. to support user requirements, support reporting module and problem analysis/troubleshooting.
• Plan, manage and execute Business Continuity Management (BCM) and Disaster Recovery (DR).
• Manage and execute release deployment to various environments according to process and compliance.

Project / Change Management

• To manage application projects & change requests from cost, timeline scope, and benefit perspective.
• Deliver projects and capabilities using various project management methodologies – agile, SDLC.
• Plan and manage delivery to meet milestones and timelines.
• Financial and budget management for project CAPEX and recurring OPEX.
• Manage project and support resources, identifies skills and competency of team.
• Manage issues and risks, communicate and manage application stakeholders.
• Manage users with requirements study & specification, incident management, testing and delivering solutions according to business requirements.
• Study, prepare, and discuss with internal team on Infrastructure setup, application integration, penetration & load test, and architecture design according to requirements.
• Analyze user needs and propose recommendations on system enhancement and reporting.
• Test Management and execution: SIT and collaborate for user UAT to ensure quality of product/solution.
• Assist user/business to prepare Business Case, Request for Proposal (RFP)/Technical Specification and participate in the tender process.
• Study and align business requirements with matching solutions.
• Work with internal and external teams to translate business requirements and capability into gap, roadmap, and action plan/technology requirements.

Supplier Management

• Collaborate with relevant suppliers for new IT project development and system troubleshooting.
• Manage supplier delivery and quality in line with project scope, timeline, and cost.
• Assist to review and evaluate potential supplier solutions through a direct RFP/negotiation process.
• Assist to prepare RFI, RFP, and relevant documents as part of the project in good quality.
• Evaluate and assess solutions as part of the technical committee and pricing committee for a comprehensive assessment for vendor & solution selection.
• Vendor performance monitoring & management. Conduct regular system performance reviews and collaborate with vendors on improvement plans.

JOB STATUS

Permanent

All applications are strictly CONFIDENTIAL and only shortlisted candidates will be called in for an interview. Applications are deemed UNSUCCESSFUL if there is no feedback from the EPF 2 MONTHS after the closing date of the advertisement.