Process Delivery Specialist
2 weeks ago
Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, let's talk.
Your role and responsibilities
Daily Operations:
- Check and validate spare parts request/enquiry claims.
- Parts return/exchange verification.
- Parts return/exchange submission.
- Handle inbound and outbound calls & manage email queries.
- Analyze requests and make judgments based on checklist/rules/policy.
- Validation and audit of abnormal requests based on policy.
- Route requests/enquiries to appropriate departments based on policy and approval requirements.
- Identify common errors and issues to management team.
- Resolve concerns and close pending claims by coordinating and chasing concerned parties.
VOCs for Parts Related Claims:
- Address and ensure complete resolution on concerns and issues.
- Ensure resolution is compliant with processes and closed on time.
Others:
- Miscellaneous requests concerning parts related claims.
Required technical and professional expertise
Languages:
Fluent in Thai speaking language.
Preferred technical and professional experience:
- Customer service.
- Call centre experience.
- Administrative.
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