General Manager

1 week ago


Penang, Malaysia PositiveLinks Asia Full time

The General Manager will oversee sales & operations in the Air & Sea freight forwarding industry in Penang, driving growth, efficiency, and team leadership to achieve strategic goals.

Key Responsibilities

  • Financial Performance: Manage branch EBIT, sales growth, and cost optimization.
  • Customer Satisfaction: Deliver high-quality service and exceed customer expectations.
  • Business Growth: Maximize branch potential and expand customer relationships.
  • Operational Efficiency: Ensure high productivity, competitive efficiency, and quality.
  • Compliance: Adhere to global processes, policies, and local laws.
  • Process Standardization: Implement and optimize structures, systems, and internal service providers.
  • Team Development: Drive employee training, career planning, and performance improvements.
  • Reporting: Maintain regular communication with Cluster Management on key updates.

Key Requirement

  • Bachelor's degree in Business, Economics, Logistics, or related field (experience may substitute).
  • 10+ years of leadership experience, preferably as a General Manager in MNC freight forwarding.
  • Strong people management and leadership skills.
  • Translate strategy into operational roadmaps, optimize resources, and drive results.
  • Foster cross-functional collaboration and knowledge sharing.
  • Enhance customer service, improve efficiency, and strengthen relationships.
  • Thrive under pressure, meeting tight deadlines with resilience.
  • This opportunity is available to individuals authorized to work in Malaysia and to be based in Penang.
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