Tour Coordinator

4 weeks ago


Kuala Selangor, Selangor, Malaysia BERYL'S CHOCOLATE & CONFECTIONERY SDN BHD Full time

This job is as a Tour Coordinator. You might like this job because you'll plan tours, handle inventory control, and maintain customer relationships for a fun and dynamic work environment.

Responsibilities
  • Plan and coordinate tours together with teams to maintain a consistent schedule for festivals, agencies, school holidays, and any other public holidays.
  • Maintenance, distribution, and inventory control of outreach materials including stocks, promotional items, gifts, merchandise, and public relation materials.
  • Oversee complete routine inventory reports to ensure stock levels are adequate based on projected and historic usage. Track usage in order to submit timely reorders and ensure restock timeline requirements.
  • Daily reporting of event activities via email, website, and blog. Provide reliable activity updates on a daily basis to the superior.
  • Train and keep teams informed and up-to-date via periodic briefings and updates on daily activities undertaken during the tour.
  • Receive and process incoming orders from customers.
  • Establish and maintain strong relationships with existing and potential customers.
  • Responsible for maintaining the quality and inspection of goods received from the warehouse department with proper handling and storage.
  • Assist and arrange all goods tidily and creatively in the shop.
  • Ensure the cleanliness of the shop at all times.
  • Work closely with customers to understand their requirements and propose solutions.
  • Attend and follow up on local and overseas customers' inquiries.
  • Ensure services are provided to customers and handle their complaints promptly.
  • Undertake any other duties and responsibilities assigned by management from time to time.
Job Requirements
  • Fresh graduates from diploma/related field or Tourism & Hospitality who are interested to start their career.
  • Minimum 1-2 years of work experience in tour coordination related roles within the retail operations industry.
  • Excellent in both written and spoken English and Bahasa Malaysia.
  • Proficiency in Mandarin to effectively communicate with Mandarin-speaking clients is an added advantage.
  • Excellent interpersonal skills, with the ability to handle people and situations fairly, using sound judgment and integrity.
  • Possess strong administrative abilities with good organization, strong problem-solving skills, communication, and effective interpersonal skills as well as strong analytical skills.
Skills
  • Interpersonal Communications
  • Public Speaking
  • Problem Solving
  • Hospitality
  • Customer Relationship Building
  • Professional Responsibility
  • Cooperation
Company Benefits
  • Attractive Annual Leave Package provided.
  • Group PA insurance covered.
  • All staff can use staff purchase at our Beryl's Wonderland Shop.
  • Attractive welfare scheme provided to all staff which includes new staff, female staff, and family members.
  • Nearby MRT station.
  • Medical coverage. Panel clinic service provided.
About BERYL'S CHOCOLATE & CONFECTIONERY SDN BHD

Beryl's Chocolate and Confectionery Sdn Bhd was created with one single aim – excellence. Since the company was established in 1995, our focus has been on producing the very best chocolates for both the local and global markets.

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