Operation Coordinator
3 days ago
**Job Role**:
- This role will provide the operation management, communication and support to ensure the traveler from each Asia countries has the proper operational controls. Delivery confirmation, control budget, make service in place and keep tours profitable. Apart from operation, also cross-function support might required.
**Responsibilities**:
- Travel tour operating from ho ahead till tour finish
- Control cancellation deadline and take proper action to avoid any cancellation charges which should not happened.
- Understand company working processes and follow the workflow for daily tasks
- Using company system and follow the guideline to make all service order in place
- Well budget control and Conduct negotiation and communication with relevant parties for over budget issue
- Daily checking for incoming message and requirement. Follow up the request and amendment, and deliver result across multiple time zones.
- Invoice issuance. Draft invoice & check final costing sheets. To input with precise estimated amount while issue invoice. Follow additional invoice/credit note to agent if any.
- Check supplier’s invoice properly to ensure our payment is accurate and without delay.
- To ensure productivity for tour handling and also control the ratio of mistake to cause financial impact.
- Facilitate in the coordination of tasks and communication with each corporate parties (Network office, service venders)
- Work closely with relevant Network office to solve issues
- To monitor and ensure all confirmation could deliver to our customer on time.
- Follow up tour report / complaint handling. Update tour situation to sales office according to tour report. Follow up complaint and input tour report for further investigate.
- To record all the cases into Quality Control Log book for statistics and review
Collaborate closely with cross-functional department across quotation team, and other sales office operation.
**Requirements**:
**Requirements**:
- 1-3 years’ experience in Operations role background, fresh graduates are welcomed
- Experience in travel industry is preferred.
- Proficiency in English and Mandarin. Ability to read Korean will be a good plus.
- Strong communication skill
- Attention to detail, adapt changes and have passion for continuous process improvement
- Positive can-do attitude and willingness to support on any request as needed
- Ability to comprehend systematic logical flows
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