Sports Advisor Part Time

2 weeks ago


Penang, Malaysia Decathlon Malaysia Part time
The Worlds Largest Sports Retailer is recruiting passionate sports people-At Our Decathlon Penang Store at Gurney Paragon LOVE SPORT? CUSTOMER FOCUSED? LOOKING FOR A RETAIL CAREER WITH A DIFFERENCE? A FULL TIME ROLE?

IF YOU ARE READY TO LIVE AN EXPERIENCE OF A LIFETIME THIS COULD BE THE PERFECT ROLE FOR YOU

As a Sports Advisor(Sales), (or Sports Advisor, as we call it) your role is to ensure all customers leave our stores 'satisfied or satisfied'. From a friendly and professional welcome through to a quick and easy payment process, your role is to always deliver a 5 star shopping experience. Decathlon heavily invests in the development of teammates so that those who want to build careers within the business are able to flourish within their roles.

Responsibilities:

  1. To Customers
    • Welcome customers in a professional manner.
    • Fully commit to the satisfaction of every customer and determine a suitable solution for every situation (returns, complaints, checkout etc.)
    • Know the technical features of Decathlon products and user benefits to offer customers appropriate products and services, regardless of whether they are in range.
    • Develop the network of customers both in store and online, to know them better and establish a personal relationship.
    • Pass on sports passion and help customers discover new sports.
    • Improve and develop customer information by encouraging the subscription/registration of loyalty card to customers.
  2. To Decathlon Malaysia
    • Know the ambition of the department and take action with the team to achieve it.
    • Promote innovation and sports experience in store.
    • Boost Decathlon Malaysia best sales by using resources and commercial tools.
    • Put together the layout in store in accordance with implantation principles and guideline.
    • Produce high-quality implantation based on Satisfied Customer Family (FCS).
    • Maintain the layout with good facing to make customers satisfied.
    • Ensure stock is accurate and available by using the automatic replenishment system.
  3. For Safety of People and Goods
    • Enforce basic safety and security standards in the departments.
    • Know and enforce the preventive and operating guidelines regarding fire safety and evacuation procedures.
  4. Development and Complementary Skills
    • Know and manage the personal development plan and training plan.
    • Participate in training, develop the training skills and become a trainer.
    • Improve skills of the teammates with the leader.

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