Sports Advisor Part Time
2 weeks ago
IF YOU ARE READY TO LIVE AN EXPERIENCE OF A LIFETIME THIS COULD BE THE PERFECT ROLE FOR YOU
As a Sports Advisor(Sales), (or Sports Advisor, as we call it) your role is to ensure all customers leave our stores 'satisfied or satisfied'. From a friendly and professional welcome through to a quick and easy payment process, your role is to always deliver a 5 star shopping experience. Decathlon heavily invests in the development of teammates so that those who want to build careers within the business are able to flourish within their roles.
Responsibilities:
- To Customers
- Welcome customers in a professional manner.
- Fully commit to the satisfaction of every customer and determine a suitable solution for every situation (returns, complaints, checkout etc.)
- Know the technical features of Decathlon products and user benefits to offer customers appropriate products and services, regardless of whether they are in range.
- Develop the network of customers both in store and online, to know them better and establish a personal relationship.
- Pass on sports passion and help customers discover new sports.
- Improve and develop customer information by encouraging the subscription/registration of loyalty card to customers.
- To Decathlon Malaysia
- Know the ambition of the department and take action with the team to achieve it.
- Promote innovation and sports experience in store.
- Boost Decathlon Malaysia best sales by using resources and commercial tools.
- Put together the layout in store in accordance with implantation principles and guideline.
- Produce high-quality implantation based on Satisfied Customer Family (FCS).
- Maintain the layout with good facing to make customers satisfied.
- Ensure stock is accurate and available by using the automatic replenishment system.
- For Safety of People and Goods
- Enforce basic safety and security standards in the departments.
- Know and enforce the preventive and operating guidelines regarding fire safety and evacuation procedures.
- Development and Complementary Skills
- Know and manage the personal development plan and training plan.
- Participate in training, develop the training skills and become a trainer.
- Improve skills of the teammates with the leader.
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