Advisor, Order Management

Advisor, Order Management

Keeping our sales strong is part of how we stay a leader in our industry. Joining our Revenue Operations team means being a liaison between multiple departments to coordinate order management, reviewing, managing and reporting on the status of orders and opportunities within select territories and ensuring their SEC compliance.

Join us to do the best work of your career and make a profound social impact as a Advisor Order Management on our Sales Operations Team in Penang

What you’ll achieve

As an Advisor Order Management, you will support the end-to-end order management process, while being responsible for documentation of policy and procedures, reporting and research. You will work with internal and external customers to process and verify the accuracy of online and offline orders..

You will:

- Develops and maintains contracts & quotations for assigned accounts according to established procedures and meets defined Service Level Agreements (SLA's).
- Modifies contract information as needed, initiates installation, de-installation activities and upgrades contract data. Processes consolidation of contracts and contract cancellations at the request of customers, Inside Sales Reps, or Sales.
- Provides superior customer service to the Renewals Sales Teams.
- Adheres to procedures and guidelines of order processing and ensures consistency and best practices are followed.
- Primary intra-organizational with frequent inter-organizational contacts on routine matters. Resolves order discrepancies and contract billing issues through interface with Customers, Sales, Global Revenue Operations, Install Base, Finance or Senior Management. Uses judgment within defined processes and practices.
- Responsible for maintaining the integrity of the Contract’s Database. Manages contracts activity for renewal, installation, upgrades and de-installation. Modifies contract information as required.
- Assists in developing training and reviewing/implementing policies and procedures for the functional organization
- Works under limited supervision. Determines and develops approach to solutions. Work is evaluated upon completion to ensure objectives have been met.
- Leads in coaching and developing individual employees, gives assistance to other department members (when required) including daily work assignments and provides orientation to new hires.
- Reviews non-standard Maintenance concessions in accordance with established internal PVR Policies, and audit requirements and assists in the negotiation of service contracts ad non-standard terms and conditions in accordance with company policy.
- Develops resolutions to complex problems that require the frequent use of creativity. Uses judgment within broadly defined policies and procedures.
- Ensure new systems are suitable for real-world usage, and documenting test cases.
- Engage in reviewing and analysis of QBR reports to Renewals Sales Team for formulation of forward plans and action items.
- Contribute to organizational improvement by gathering and analyzing data, preparing reports, and introducing process improvements throughout the reporting process.
- Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
- 2 years of experience in order management process including understanding of order processes, systems configurations and documentation
- Ability to communicate clearly and multi-task in a dynamic environment
- Strong problem-solving skills and capability to prioritize workload and high volumes
- Analytical skills
- Mentoring/Coaching skills
- Leadership skills
Desirable Requirements
- Bachelor's degree
- Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life - while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.