Account Manager

1 week ago

Penang, Malaysia CTC Global Sdn Bhd Full time

**Responsibilities**:

- Manages, maintains, and grow existing direct accounts as well as to prospect, qualify, grow new accounts to sell Company’s complete line of technology solutions (desktops, laptops, peripherals, enterprise servers and storage, networking, security, software licensing and software solutions, and managed and professional services).
- Establishes relationships with the client’s IT and business unit executives as a trusted advisor who will understand their issues, needs, and requirements.
- Partners with business development teams in identifying new business opportunities and managing the sales cycle from start to finish.
- Engages with principal, partners, suppliers, in the sales activities on IT products and services of the Company.
- Ensures sales targets are achieved and maintains good customer rapport.
- Monitors market conditions and recommend pricing and market strategy.
- Investigates customer’s complaints on quality, delivery, service etc and recommends corrective measures.
- Negotiates and prepares contracts, quotations, etc
- Focal point as sales support to key accounts sales team members for RFP, ITQ, RFIs (for PC Products)
- Responsible for developing long-term relationships with the portfolio of assigned customers, connecting with key business executives and stakeholders.
- Liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
- Build and maintain strong, long-lasting customer relationships
- Build and maintain a healthy sales pipeline.
- Meet sales objectives and increase market share.
- Achieve sales targets and increase revenue.
- Involved in preparing proposals and presentations.
- Establish strong partnerships with leading IT vendors, contractors and distributors.
- Ability to hunt and secure new customers.
- Develop, manage and maintain strong account relationships with customers
- Develop a trusted advisor relationship with key customer stakeholders and executive sponsors.
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Forecast and track key account metrics.
- Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment.
- Coordinate internal resources, e.g. Pre-Sales and Post-Sales teams.
- Assist with high severity requests or issue escalations as needed.

**Requirements**:

- Minimum a Diploma in IT or equivalent
- 2 - 3 years' experience in sales & marketing role
- Strong initiative & people networking skills
- Proven sales track record
- Self-motivated, go-and-get approach and the will to win.
- Excellent communication and interpersonal skills.
- Good team player, meticulous & proactive individual.

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