Key Account Manager

2 weeks ago

Penang, Malaysia SF Global Express (M) Sdn Bhd Full time 90,000 - 120,000 per year

Job Descriptions:

  • Strategic Account Management:

  • Serve as the primary point of contact and trusted advisor for a portfolio of key accounts.

  • Develop and maintain strong, multi-level relationships within client organizations, from operational contacts to senior executives.
  • Create and execute strategic account plans (quarterly/annually) to achieve retention goals and identify growth opportunities.

  • Solution Design & Consultation:

  • Conduct in-depth analysis of client supply chains, identifying pain points, inefficiencies, and opportunities for improvement.

  • Collaborate with internal teams (Operations, Freight, Warehousing, Customs, and IT) to architect comprehensive and cost-effective logistics solutions.
  • Develop and present compelling business proposals, value propositions, and financial models to clients. Solutions may include a mix of services such as international freight forwarding (Air/Sea), contract logistics, warehousing & distribution, last-mile delivery, and customs brokerage.

  • Commercial Growth & Performance:

  • Drive revenue and profitability growth within your account portfolio through up-selling and cross-selling of our service offerings.

  • Lead commercial negotiations for contract renewals, new service agreements, and pricing reviews.
  • Monitor, analyze, and report on key performance indicators (KPIs) such as service level agreements (SLAs), profitability, and customer satisfaction. Implement corrective action plans as needed.

  • Operational Excellence & Collaboration:

  • Act as the "voice of the customer" internally, ensuring client requirements are understood and service delivery meets or exceeds expectations.

  • Oversee the seamless implementation and onboarding process for new solutions and services.
  • Proactively manage and resolve any service escalations, ensuring timely and effective communication with the client.

Qualifications & Experience:

  • Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
  • A minimum of 3-5 years of experience in the logistics or supply chain industry.
  • Proven track record in a client-facing role such as Key Account Management, Business Development, or a Commercial role, with demonstrable success in managing and growing large, complex accounts.
  • In-depth knowledge of the Malaysian logistics landscape, including freight forwarding, contract logistics, customs regulations, and transportation networks.
  • Experience in designing and selling integrated logistics solutions is highly preferred.

  • Key Account and Channel Sales Manager – Georgetown, Penang

    1 day ago

    Penang, Malaysia Career International FOS Pte Ltd Full time 100,000 - 120,000 per year

    Join a leading global networking company and lead B2B and B2C sales channels in Georgetown, Penang, driving sales growth, building strong distributor and client relationships, and supporting pre-sales activities such as product demonstrations and solution guidance for IT networking and CCTV solutions.ResponsibilitiesManage and grow key accounts & distributor...

  • Key Account Manager

    2 weeks ago

    Penang, Malaysia AIA Malaysia Full time 80,000 - 120,000 per year

    FIND YOUR 'BETTER' AT AIAWe don't simply believe in being 'The Best'. We believe in better - because there's no limit to how far 'better' can take us.We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more...

  • Account Manager

    1 week ago

    Penang, Malaysia CTC Global Sdn Bhd Full time

    **Responsibilities**: - Manages, maintains, and grow existing direct accounts as well as to prospect, qualify, grow new accounts to sell Company’s complete line of technology solutions (desktops, laptops, peripherals, enterprise servers and storage, networking, security, software licensing and software solutions, and managed and professional services). -...

  • Account Manager

    7 days ago

    Penang, Malaysia Shangri-La Hotels Full time

    Shangri-La Rasa Sayang, Penang Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East. Based in Hong Kong, we are expanding globally with developments under way throughout Asia, the Middle East...

  • Account Manager

    1 week ago

    Penang, Malaysia Clarivate Full time

    **Job Description**: Account Manager for Academic and Government segment covers a portfolio of products that include tools and services across Research & Analytics, Information Services, Library Software and Scholarly Books business units in Clarivate. Your main customers are public/private universities, government bodies such as national research...

  • Global Account Manager

    5 days ago

    Penang, Malaysia Micron Full time

    **Our vision is to transform how the world uses information to enrich life for all.** Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it...

  • Accounting Manager

    7 days ago

    Penang, Malaysia INTEL Full time

    The job scope includes but not limited to: - Driving operational excellence and full compliance of the Legal Entity with US GAAP, company policies, IFRS or local accounting standards and various government regulations and laws. - Manage various month-end and quarter-end activities including (but not limited to) corporate close tasks and local statutory...

  • Account Relationship Manager, Commercial Banking

    2 weeks ago

    Penang, Malaysia Hong Leong Bank Berhad Full time 80,000 - 120,000 per year

    Key Responsibilities and AccountabilitiesPortfolio ManagementAcquire new account relationships.Manage a portfolio of existing Commercial Banking Account relationships in order to grow both funded income and non–funded income.Write credit applications for new account acquisition and ensure timely review and renewal of existing accounts.Ensure acceptable...

  • Specialist, Account Management

    1 day ago

    Penang, Malaysia foodpanda Full time 80,000 - 120,000 per year

    Company Description foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...

  • Specialist, Account Management

    1 day ago

    Penang, Malaysia foodpanda Malaysia Sdn Bhd (Corporate Office) Full time 40,000 - 60,000 per year

    About the opportunityWe are looking for multiple Specialist, Account Management positions to be based in Penang. The department generally is responsible for identifying new business opportunities, promoting existing activities and ensuring fast, sustainable growth.Responsibilities:Responsibilities include, but are not limited to:Manage and expand...