Customer Service Advisor for a Top Bpo

3 days ago

Penang Island, Malaysia Gratitude Inc. Full time

**Role**:Customer Service Executive

**Timings**:Day Shift (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Voice

Key Skills: Customer service advisor**Education background**:

- Bachelor’s Degree or at least Diploma or equivalent in any discipline.
- Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)

**Required Interpersonal Skills**:

- Customer Service orientation.
- Customer Results/Solutions focussed.
- Customer Expectations Management.
- Active Listening Skills.
- Ability to handle queries and objections in a professional manner.
- Passionate about communication and interacting with people is key to success in this role.
- Able to receive continuous feedback and work in a fast-paced working environment.
- Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement.
- Emotional intelligence and ability to stay calm when customers are stressed or annoyed.
- Good reasoning and analytical skills.
- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
- **Must be able to speak, read and write in Japanese**

**Responsibilities and Accountabilities**
- Support customers to place online orders with the client.
- Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.
- Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
- Identify and escalate priority issues through appropriate channels as and when necessary.
- Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
- Maintains and improves quality of service by sharing suggestions and recommendations.
- Keeps job knowledge and skills up to date by attending training and continuously learning.
- Meets all key performance indicators set by the company and client.
- Adheres to the policies and procedures set by the company and client.

  • Customer Success Specialist

    1 week ago

    Penang Island, Malaysia Gratitude Inc. Full time

    **Role**:Customer Success Specialist **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Technical Japanese language Customer oriented Call Centre skills soft skills COMPUTER SKILL - **About this Opportunity** **Customer Success...

  • Service Advisor

    2 weeks ago

    Penang Island, Penang, Malaysia Teleperformance Malaysia Sdn Bhd Full time 30,000 - 60,000 per year

    Overview: The Service Advisors (SA) will provide customer service support to Client Customers' requests for information related to items including, but not limited to, post order support, delivery information, payment information, product pre-orders, product pre-screening calls (where applicable), and general Customer inquiries. Customer Service Focus...

  • Service Advisor

    2 weeks ago

    Penang Island, Malaysia Telagamas Motors Sdn. Bhd. Full time

    **Responsibilities**: - 1. Assist, attend customer on repair/replace insurance claims - 2. Prepare estimate for cost of repair, expected time for insurance claims/repair or cash jobs - 3. Follow up on work progress and inform customer accordingly - 4. Knowledge of handling complaints - 5. Achieve monthly target set by company**Benefits**: - EPF - SOCSO -...

  • Customer Care Advisor

    6 days ago

    Penang, Malaysia Clarivate Full time

    We are looking for a Customer Care Advisor to join our Customer Care in Penang. This is an amazing opportunity to work on ScholarOne. The team consists of 13 Customer Care Advisors and is reporting to the Customer Care Manager. About You- Undergraduate degree from an accredited college/university required, science degree preferred.- 1+ years of customer...

  • logistic customer service

    1 day ago

    Penang Island, Penang, Malaysia Fasttrack Logistics (M) Sdn Bhd Full time 30,000 - 60,000 per year

    About the role Fasttrack Logistics (M) Sdn Bhd is seeking a motivated and customer-focused Logistic Customer Service professional to join our dynamic team. In this full-time role, you will be responsible for providing excellent customer service and support to our clients in the import/export and customs clearance industries. The role is based in our Penang...

  • English Customer Service Specialist

    1 day ago

    Penang, Malaysia TP Full time 24,000 - 48,000 per year

    Location:Penang, MalaysiaJob Type:Full-timeLanguage Requirement:GoodEnglishIndustry:Customer Support / BPOShift: Follow US Shift(including weekends/public holidays, if required)Compensation:Competitive Salary + Language Allowance + Health BenefitsKey Responsibilities:Handle customer inquiries via voice, chat and email in English LanguageEnsure timely...

  • SIGN ON BONUS 3000MYR

    1 day ago

    Penang Island, Penang, Malaysia cf-8266-4d6d-9578-62d81cd328aa Full time 4,500 - 6,000 per year

    GET HIRED AND GET A SIGN ON BONUS OF MYR 3000GET HIRED AND GET A SIGN ON BONUS OF MYR 3000GET HIRED AND GET A SIGN ON BONUS OF MYR 3000About the CompanyWe are recruiting fluent in Mandarin speaking professionals to join our Global Customer Support team in Penang, Malaysia. This position requires proficiency in Mandarin and English to provide quality service...

  • Junior Project Manager

    1 day ago

    Penang Island, Penang, Malaysia UST Global (M) Sdn Bhd Full time $40,000 - $80,000 per year

    Job DescriptionAs a Project Manager, you will be chartered to lead, coordinate and drive cross-functional efforts in addressing UST business and technical needs. You will be working to strategically drive UST's top customer engagements and tactically drive product roll out deliverables and critical customer global issues to resolution. You will be expected...

  • Csr Mandarin

    1 week ago

    Penang Island, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Contract To Hire) **Industry**:Other **Work Mode**:Hybrid **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Microsoft Office Mandarin typing skills- Education background: - Bachelor’s Degree or at least Diploma or equivalent in any...

  • Customer Care Advisor

    6 days ago

    Penang, Malaysia Clarivate Full time

    We are looking for a Customer Care Advisor to join our Customer Care in Penang. This is an amazing opportunity to work on Web of Science. The team consists of 22 people and is reporting to the Customer Care Manager and two Team Leads. About You - experience, education, skills, and accomplishments- An undergraduate degree from an accredited...