Onboarding Specialist

3 days ago


Subang Jaya, Selangor, Malaysia MulahRewards Full time

Job Title: Head of Client Success, CSM | B2B SaaS, Loyalty Program, CRM Marketing Automation for F&B and Retail

Work directly with the Head of Client Success of a B2B Software Subscription startup of 8 years to learn what it takes to serve hundreds of brands across Malaysia and Indonesia to ensure their marketing goals are met with our software solution. We work with established brands like TGI Fridays (Malaysia), Carl's Junior, Fei Fan Hotpot, Me'nate Steakhouse and more.

Responsibilities:

  • Onboard newly subscribed clients
  • Monitor and proactively reach out to struggling clients
  • Ensure clients are happy in using our solution
  • Continually test new ways to improve client usage

Requirements:

  • Has a personal vehicle and willing to travel within Selangor/Kuala Lumpur
  • Able to work 10AM-7PM, weekdays only excluding public holidays
  • Work experience not required
  • Able to speak Malay and English. Mandarin is a bonus.
  • No overtime required

If you're interested:

Record a 1-minute video introducing yourself and share why you think you're suitable for the role. Send it to samuel@mulahrewards.com

Seniority Level: Entry level

Employment Type: Full-time

Job Function: Human Resources

Industries: Software Development

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