Client Onboarding Expert

3 days ago


Subang Jaya, Selangor, Malaysia MulahRewards Full time

As an Onboarding Specialist at MulahRewards, you'll have the unique opportunity to work with a variety of businesses across different industries, including F&B and Retail. Your primary goal will be to ensure that our clients get the most out of our CRM marketing automation solution.

The ideal candidate will be able to communicate effectively with clients, understand their needs, and develop strategies to address them. This may involve working closely with the Head of Client Success to identify areas for improvement and implementing changes to enhance the overall client experience.

Responsibilities:

  • Deliver exceptional onboarding experiences for new clients
  • Monitor client performance and provide proactive support when needed
  • Identify opportunities to improve client engagement and satisfaction
  • Collaborate with cross-functional teams to implement solutions that meet client needs

We're looking for someone who is enthusiastic, detail-oriented, and passionate about delivering outstanding results. If you're excited about this opportunity, please share a 1-minute video introducing yourself and explaining why you're a good fit for the role.

Key Requirements:

  • Able to speak Malay and English; Mandarin is a plus
  • Has a personal vehicle and is willing to travel within Selangor/Kuala Lumpur
  • Able to work 10AM-7PM, weekdays only excluding public holidays
  • No overtime required

Seniority Level: Entry level

Employment Type: Full-time

Job Function: Human Resources

Industries: Software Development



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