Clinic Manager
1 week ago
Based in Johor Bahru | Oversees clinics in Johor & Puchong
Full-time | On-site with travel required between locations
Help lead the expansion of a growing medical group across Malaysia.
We are seeking a proactive, experienced Clinic Manager to oversee operations across our 3 existing clinics in Johor and 1 clinic in Puchong, with more branches in the pipeline. This is a key leadership role focused on ensuring seamless operations, standardizing systems, and implementing SOPs across multiple locations.
You will work closely with the founders to support our growth journey — from operational consistency to staff training, compliance, and customer experience.
Key Responsibilities:- Oversee and manage the daily operations across all clinics, ensuring smooth patient flow, staffing, inventory, and service standards.
- Lead the implementation of SOPs, workflows, and expansion strategies across all branches, ensuring consistency and compliance.
- Supervise clinic teams (front desk, clinical staff, support staff) with a focus on high performance, morale, and patient-centred care.
- Conduct regular site visits, audits, and performance reviews to ensure operational excellence.
- Coordinate recruitment, onboarding, and training of staff in line with standardized processes.
- Serve as the main liaison between branch clinics and the central leadership team.
- Monitor KPIs, clinic budgets, and efficiency metrics; identify areas for improvement.
- Handle escalated patient issues and provide solutions with empathy and professionalism.
- Ensure adherence to healthcare regulations, licensing, and safety standards at all sites.
- Minimum 3–5 years' experience in healthcare or clinic management, preferably overseeing multiple locations.
- Strong leadership and team-building skills.
- Proven ability to implement and enforce SOPs and standardized systems.
- Excellent communication, organizational, and problem-solving abilities.
- Proficient with EMR systems, reporting tools, and basic financial oversight.
- Willing to travel between Johor and Puchong regularly.
- Ability to thrive in a dynamic, growing environment.
- Degree in Healthcare Management, Nursing, Business Administration, or related fields.
- Experience in managing clinical expansions or multi-branch operations.
- Knowledge of healthcare regulations and quality improvement strategies.
- Be part of an expanding brand shaping the future of primary healthcare in Malaysia.
- Opportunity to make a direct impact on clinic growth and operations.
- Competitive salary and incentives.
- Supportive leadership and a collaborative team culture
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