Operation Manager

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia BRT Consulting Limited Full time

Salary Range: Negotiable, with Industry-competitive salary + Token incentives

Job Title: Web3 Operations Manager

Department: Operations

Reports To: VP

Location: [Kuala Lumpur/Remote]

Key Responsibilities
  1. Web3 Community Ecosystem Development & Management
    • Build and manage global Web3 communities (e.g., Discord, Telegram, Twitter Spaces), including rule-setting, daily engagement, and fostering user activity and loyalty.
    • Design Web3-native campaigns such as AMAs, airdrops, NFT governance initiatives, and token-gated experiences to drive user growth and brand advocacy.
    • Monitor community sentiment, address disputes, and maintain a positive, decentralized community culture.
  2. Web3 Media Matrix Strategy & Execution
    • Oversee cross-platform Web3 media operations (Twitter, Mirror, Medium, Reddit, etc.), creating content aligned with industry trends and technical narratives.
    • Produce high-impact content (e.g., industry reports, project deep-dives, technical explainers) to establish thought leadership in the Web3 space.
    • Collaborate with KOLs, developer communities, and DAOs to co-host events and amplify brand visibility.
  3. Data-Driven Advertising & Performance Optimization
    • Plan and execute precision ad campaigns on Web3 platforms (e.g., DexTools, CoinMarketCap, Snapshot) to maximize ROI and user acquisition.
    • Analyze on-chain metrics (wallet address growth, transaction conversion rates) and social data to refine ad creatives and targeting strategies.
    • Innovate Web3-native growth tactics, including on-chain interaction incentives and NFT-based user acquisition.
  4. Analytics & Industry Insights
    • Develop dashboards to track KPIs (community engagement, content reach, ad conversion) and deliver actionable reports.
    • Stay ahead of Web3 trends (DeFi, GameFi, Layer1 ecosystems) to inform agile strategy adjustments.
  5. Partnership & Ecosystem Expansion
    • Forge partnerships with Web3 media, KOLs, and developer communities to co-create campaigns.
    • Represent the brand at industry events (conferences, hackathons) to strengthen market presence.
Qualifications
  1. Core Requirements:
    • 3+ years in digital/blockchain community management or media operations, with hands-on experience in at least 1 full-cycle Web3 project.
    • Expertise in Web3 platforms (Discord bots, Twitter Spaces moderation) and mainstream social media.
    • Proficient in analytics tools: Google Analytics, Dune Analytics, Nansen.
    • Bilingual in English and Chinese (ability to interpret whitepapers and engage global communities).
    • Solid understanding of blockchain fundamentals, tokenomics, and DAO governance.
  2. Preferred Skills:
    • Existing network of Web3 KOLs or active community leadership roles.
    • Basic knowledge of smart contracts and ability to parse technical documentation.
    • Proven success in ICO project launches or viral community growth strategies.
We Offer
  • Opportunity to shape the future of decentralized ecosystems.
  • Flat organizational structure with decentralized collaboration culture.
  • Access to global Web3 conferences and upskilling resources.
  • Flexible work arrangements + cryptocurrency-based bonus incentives (optional).
Seniority level

Mid-Senior level

Employment type

Full-time

Industries

Human Resources Services

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