Customer Care Officer
7 days ago
Be a part of something BIG
As a Customer Care Officer, you are responsible to provide excellent customer service by contacting customers to verify their sign-up details and to review the plans they have signed up for. The team required to process the order on behalf of the digital sales.
Make An Impact By- Process customer requests within service level and accuracy target.
- Act on remedial action report.
- Processing New Fibre / Add on Contents / Standalone IPTV / Mio Home application for Consumer Group upon receiving requests from Sales Team.
- Processing Port In / Port Back Fibre & ADSL applications for Customer Group.
- Verifying with customers taking up Standalone IPTV & Fibre plans (with new IPTV services) upon receiving requests from Sales which is updated in Spear System.
- Call customers for verification of their packages signed up to further arrange their appointment dates.
- To escalate any unresolved issues, which cannot be completed within the agreed procedures.
- To participate fully in the team, taking part in regular team meetings and buzz sessions, giving feedback and ideas to colleagues and the Team Leaders.
- Work closely with team members and leaders at all times to achieve optimum efficiency and productivity.
- Great flexibility to undertake any other tasks assigned from time to time.
- Diploma or Degree graduate in Business Studies/Administration.
- Minimum 1 year working experience in contact centre environment.
- Customer oriented with places meeting the customers' need as top priority.
- Proficiency in English. Able to speak in Mandarin would be added advantage.
- Ability to perform in a fast-paced environment & work well under pressure.
- Able to support in shift basis and Public Holiday.
- Full suite of health and wellness benefits.
- Ongoing training and development programs.
- Internal mobility opportunities.
Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka.
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