Customer Relation Officer
4 days ago
Be a part of something BIG
As Customer Relation Officer, you are responsible to handle sales enquiries by identifying and performing cross-selling to meet customer's needs. In addition, you are required to recommend the most suitable package to customers by analyzing customer profiles.
Make an Impact by:
- Being passionate about engaging with customers through different interactions - inbound/outbound calls or chat/email.
- Building a strong relationship with customers by providing a delightful end-to-end experience & an effortless way of acquiring new products & recontracting existing subscriptions.
- Being a subject matter expert by keeping yourself updated with product details & latest offer information, sales processes & ordering fulfillment.
- Contributing and supporting the achievement of your individual & team's sales target, call productivity, and customer engagement score.
- Displaying a collaborative mindset when working with internal & cross-functional teams to easily resolve customers' concerns & demands.
- Performing any other duties assigned by the team leader.
Skills for Success:
- Diploma or Degree graduate in Business Studies/Administration.
- Minimum 1 year working experience in a contact center environment.
- Passionate about sales and with strong customer orientation.
- Proficiency in English. Ability to speak Mandarin would be an added advantage.
- Understanding the importance of meeting customers' needs as a top priority.
- Having strong verbal, technological, written communication, and presentation skills.
- Able to work in a dynamic and fast-paced sales environment and to meet critical deadlines.
- Good team player with the willingness to share knowledge and ideas.
- Flexible in performing shift work and during public holidays.
Rewards that Go Beyond:
- Full suite of health and wellness benefits.
- Ongoing training and development programs.
- Internal mobility opportunities.
Your Career Growth Starts Here. Apply Now
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