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Customer Service Representative Manager

1 week ago

Malacca City, Malaysia EU Holidays Pte Ltd Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer. As a key member of our customer service team, you will play a vital role in ensuring our customers receive exceptional service and support.

About the Role
  • This is an excellent opportunity for individuals who are passionate about delivering outstanding customer experiences and want to make a difference in the travel industry.
  • You will work closely with our team to develop and implement effective customer service strategies, ensuring our customers receive consistent and high-quality service.
Key Responsibilities
  • Deliver Exceptional Customer Service: Provide prompt and professional service to our customers, responding to their inquiries, resolving issues, and exceeding their expectations.
  • Support Team Members: Collaborate with colleagues to ensure seamless service delivery, sharing knowledge and best practices to improve customer satisfaction.
  • Analyze Customer Feedback: Gather customer feedback to identify areas for improvement, making recommendations to enhance our services and exceed customer expectations.
Requirements
  • Fresh Graduates Welcome: We welcome fresh graduates to apply, as we believe they bring new ideas and perspectives to the table.
  • Diploma Holders Preferred: Candidates must possess at least a Diploma in any field, with customer service-related experience being an advantage.
  • Excellent Communication Skills: Proven ability to communicate effectively in English, Bahasa Melayu, and Mandarin, both verbally and in writing.
Why Join Us?
  • Innovative Company Culture: We pride ourselves on being a forward-thinking company that encourages innovation and creativity.