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Customer Service Ambassador

7 days ago

Malacca City, Malaysia Singtel Group Full time

About the Role:

We are seeking a Customer Service Ambassador to join our team. As a key member of our sales team, you will be responsible for handling sales enquiries and providing a delightful end-to-end experience for our customers.

Key Responsibilities:

  • Identify and perform cross-selling opportunities to meet customer needs
  • Analyze customer profiles to recommend suitable packages
  • Engage with customers through various interactions (calls, chat, email)
  • Build strong relationships with customers by providing excellent service
  • Stay updated with product details and latest offers
  • Contribute to individual and team sales targets

Requirements:

  • Diploma or degree in Business Studies/Administration
  • Minimum 1 year contact center experience
  • Passionate about sales and customer orientation
  • Proficient in English; Mandarin an advantage
  • Strong verbal, written, and presentation skills
  • Able to work in a dynamic environment
  • Team player with willingness to share knowledge and ideas