Customer Service Officer
5 days ago
This job is for a Customer Service Officer in Malacca. You might like this job because you will handle inquiries, support customers, process exchanges, and analyze feedback to improve services.
Responsibilities- Handle customer inquiries through telecommunication channels.
- Support customers based on their language preferences while providing assistance.
- Attend to customer queries, complaints, and suggestions.
- Direct customers to relevant departments if necessary.
- Elevate concerns to management when unsure how to proceed.
- Process exchanges and refunds in accordance with company policies.
- Offer customers information on products or services that match their needs.
- Monitor communication records to ensure all customers receive assistance.
- Analyze feedback to identify trends and make recommendations for improvement.
- Conduct customer surveys as needed.
- Fresh graduates are most welcome to apply.
- Candidates must possess at least a Diploma (in any field). Customer services related will be an advantage.
- Proven experience as a customer service representative, customer support representative, or similar.
- Candidate must be very fluent and able to type in English, Bahasa Melayu & Mandarin.
- Ability to draft professional emails.
- Active listening skills and attention to detail.
- Solid awareness of your skillset and willingness to refer customers for help, as needed.
- Customer Service
- Customer Service Desk
- Customer Inquiries
- Customer Support
- Customer Relationship Management
- Chinese Language
- Monetary Rewards: Your task achievement will be rewarded with Incentives, Commissions, and Performance Bonus
- Career Progressions: In our fast-paced working environment, we acknowledge your hard work and support by providing a career path for your future.
- Well Being: Feeling under the weather? We provide Annual Leave and Medical Leave for your well-being.
- Company Bonding: Our company organizes company dinners, trips, and social events.
- Teamwork Culture: Teamwork is a core culture at EU Holidays. We support and thank each other and win together as a team
Established in 2010 by a team of passionate and innovative individuals, EU Holidays Pte Ltd has been dedicated to redefining the travel experience. From the beginning, EU Holidays aimed to provide travelers with fresh, inspiring, and high-quality travel options tailored to their diverse needs.
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