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Customer Service Representative

1 week ago

Malacca City, Malaysia OCBC Full time

About the Role

The ideal candidate will possess excellent communication and interpersonal skills, with a strong ability to build rapport with clients and colleagues alike. This role requires a self-motivated individual who is driven to deliver results and consistently exceed sales targets.

Key Responsibilities

  • Foster strong relationships with Premier Members, identifying opportunities to enhance their banking experience and drive sales growth.
  • Respond promptly to client inquiries, providing personalized support and resolving issues efficiently.
  • Develop and maintain accurate records of client interactions, ensuring seamless follow-up and progression of sales opportunities.
  • Collaborate closely with Relationship Managers to align sales strategies and achieve shared goals.

Requirements

  • 1 year of experience in sales or customer-facing roles, preferably within the banking industry.
  • Pleasant personality, with a focus on delivering exceptional customer service.
  • Strong interpersonal and communication skills, with the ability to interact effectively at all levels.
  • Able to work independently with minimal supervision, while also being a team player who can demonstrate good teamwork amongst colleagues.