Insurance Sales Representative

4 days ago


Malacca City, Malaysia Singtel Full time

**About the Role:**

We are seeking a highly motivated and customer-focused Insurance Sales Representative to join our team. As an Insurance Sales Representative, you will be responsible for providing exceptional customer service and selling insurance products to meet customers' needs.

Key Responsibilities:

  1. Conduct outbound calls to cross-market insurance products and generate new sales;
  2. Attend to inbound calls transferred through the general hotline or via WhatsApp channel to address customers' queries on items relating to quotation, product benefits, or other enquiries;
  3. Handle escalated calls and manage higher-level customer service inquiries;
  4. Manage leads for team members within the CRM system;
  5. Develop a deep understanding across all General Insurance products and assess customers' needs through consultative conversations to recommend suitable coverage or products;
  6. Identify and build a strong sales pipeline for current or future sales conversion;
  7. Assist customers through the digital buying process;
  8. Ensure all engagement activities comply with industry regulations and guidelines;
  9. Provide after-sales services in the renewal of current policies and address any other general enquiries in a timely manner.


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