General Insurance Advisor

7 days ago


Malacca City, Malaysia Singtel Group Full time

We are seeking a General Insurance Advisor to join our team at Singtel Group. As a key member of our sales team, you will be responsible for providing personalized insurance solutions to meet customers' needs.

About the Role:

In this role, you will have the opportunity to work with a wide range of customers, from individual policyholders to businesses, and provide them with tailored insurance recommendations to meet their unique needs.

Key Responsibilities:

  • Conduct outbound calls to cross-market insurance products to generate new sales.
  • Attend to inbound calls transferred through general hotline or via WhatsApp channel to address customers' queries on items relating to quotation, product benefits or other enquiries.
  • Handle escalated calls and manage higher-level customer service inquiries.
  • Manage leads for team members within the CRM system.
  • Develop a deep understanding across all General Insurance products and the ability to assess customers' needs through consultative conversations to recommend suitable coverage or products.
  • Identify and build a strong sales pipeline for current or future sales conversion.
  • Assist customers through the digital buying processes.
  • Ensure all engagement activities comply with industry regulations and guidelines.
  • Provide after-sales services in the renewal of their current policy and address any other general enquiries in a timely manner.
  • Measure monthly engagement call performance against SOPs and sales targets. Thereafter, develop an improvement plan for further review.

Skill Requirements:

  • At least a Diploma in Business Studies/Administration/Management, Commerce or equivalent.
  • Minimum of 1 year working experience in customer service or contact centre is required. Fresh Graduates are encouraged to apply and explore too.
  • Equipped with basic insurance concepts and principles certification will be an added advantage.
  • Customer-oriented with good interpersonal and communication skills.
  • Ability to perform in a fast-paced environment and work well under pressure.
  • Willing to work on scheduled public holidays.

Rewards that Go Beyond:

  • Full suite of health and wellness benefits.
  • Ongoing training and development programs.
  • Internal mobility opportunities.

Working Location:

Your career growth starts here.



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