Insurance Product Specialist
5 days ago
We are seeking an Insurance Product Specialist to join our team at Singtel Group. As a key member of our sales team, you will be responsible for recommending relevant insurance products to meet customers' needs.
About the Role:In this role, you will have the opportunity to work with a wide range of customers, from individual policyholders to businesses, and provide them with personalized solutions to meet their needs.
Key Responsibilities:
- Conduct outbound calls to cross-market insurance products to generate new sales.
- Attend to inbound calls transferred through general hotline or via WhatsApp channel to address customers' queries on items relating to quotation, product benefits or other enquiries.
- Handle escalated calls and manage higher-level customer service inquiries.
- Manage leads for team members within the CRM system.
- Develop a deep understanding across all General Insurance products and the ability to assess customers' needs through consultative conversations to recommend suitable coverage or products.
- Identify and build a strong sales pipeline for current or future sales conversion.
- Assist customers through the digital buying processes.
- Ensure all engagement activities comply with industry regulations and guidelines.
- Provide after-sales services in the renewal of their current policy and address any other general enquiries in a timely manner.
- Measure monthly engagement call performance against SOPs and sales targets. Thereafter, develop an improvement plan for further review.
Skill Requirements:
- At least a Diploma in Business Studies/Administration/Management, Commerce or equivalent.
- Minimum of 1 year working experience in customer service or contact centre is required. Fresh Graduates are encouraged to apply and explore too.
- Equipped with basic insurance concepts and principles certification will be an added advantage.
- Customer-oriented with good interpersonal and communication skills.
- Ability to perform in a fast-paced environment and work well under pressure.
- Willing to work on scheduled public holidays.
Rewards that Go Beyond:
- Full suite of health and wellness benefits.
- Ongoing training and development programs.
- Internal mobility opportunities.
Working Location:
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