Senior Service Assistant

4 days ago


Malacca, Melaka, Malaysia Nirvana Asia Full time

Add expected salary to your profile for insights

Responsibilities:
  • Provide full guidance to our valued customers and agents when visiting the site. Includes guiding customers for praying and communicating with customers in a good manner and humble.
  • Familiarize with urn installation, burial, and ancestral tablet installation service SOP.
  • Prepare daily confirm party and prepare temporary name tag.
  • Update deceased info and attachments into hybris system and prepare monthly installation report.
  • Complete and liaise with purchaser or supplier on photo, name tag, and name plaque for urn installation cases. Ensure the name tag and plaque are ready within 45 days.
  • Ensure details of food offering package are correct before issuing to service ambassador.
  • Monitor and execute adequate plans and packages to achieve yearly target of Remembrance Dedication Package and 49 days offering package.
  • Ensure proper monitoring of each RDP enrolled customer to not miss any event and convert ala-carte prospects to yearly package.
  • Review all secondary products processes from time to time for further improvement on customer perspective and to be more effective and productive in operation.
  • Maintain joss-item at suitable stock levels and replenish when needed.
  • Ensure praying package utensils are well maintained. Swiftly replace any utensils that are not presentable. Monitor stock and avoid misplaced or lost utensils.
  • Follow up on customer feedback and coordinate with ambassadors for necessary action and update customer on progress.
  • Assist in event coordination for all site events and ensure smooth pre and post-event operation.
  • Assist service ambassador to open urn compartment during peak hours/festivals.
  • Abide by work ethics.
  • Full collaboration with colleagues and superiors.
  • Perform any ad-hoc assignments from superiors and management from time to time.

Requirements:

  • SPM or equivalent
  • Fresh graduates and school leavers are welcome (Training provided)
  • Able to write & read in Mandarin, English, and Bahasa
  • Able to work independently
  • Willing to work on the ground
  • Good interpersonal skills
  • Keen, friendly & hardworking
How do your skills match this job?

Your application will include the following questions:

  • Which of the following statements best describes your right to work in Malaysia?
  • What's your expected monthly basic salary?
  • Which of the following types of qualifications do you have?
  • How many years' experience do you have as a Service Assistant?
  • Which of the following languages are you fluent in?

Established in 1990, Nirvana Asia Group is a world-class, full-fledged integrated bereavement care provider with over three decades of experience in memorial park operations. We play a vital role in promoting culture, most notably in funeral rites and traditions within the Malaysian Chinese community. We aspire to constantly keep improving, innovating and raising our standards of service as a leader in the industry in Malaysia and Asia as a whole.

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