Customer Service Executive

2 weeks ago


Malacca, Melaka, Malaysia Nirvana Asia Full time
Job Responsibilities:
  • Ensure the efficient running of the daily counters service operations, ensuring quality and accuracy of various marketing reporting, updating of customer particulars, and handling of correspondences.
  • Handle general sales transactions in accordance with established Company policies, guidelines, and procedures, providing excellent customer service, including handling sales inquiries, lots reservation and confirmation, complaints, updating of price revisions, lots control, and communication to agents.
  • Timely and accurate processing of Booking Sales, Confirm Sales, verifying PO & entering sales, data entry, sales collection, and hand-over to Accounts, as well as being responsible for Bank in Daily Collection.
  • Issue Official Receipts for daily cash/cheque/credit card payment collections.
  • Act as back-up for Cashier and assist in checking daily payments received against Daily Receipt Listing for banking when needed.
  • Requisition sales material stock replenishment (e.g., Confirmation to Purchase forms, tapes, brochures, etc.).
  • Collect Urn Repository Form, Pedestal Installation Form, and An Ling service form with complete information.
  • Follow up with agents/customers on outstanding payments to ensure full payment before urn installation.
  • Verify and confirm the correct lot of urn compartment and ancestral tablet before the arrival of the procession.
  • Provide service at the praying hall.
  • Update SOLD urn compartments units by sticker at Urn Compartment.
  • Supervise the cleanliness and tidiness of customers' rest area.
  • Perform any other duties as assigned by your superior/management from time to time.

Job Requirements:

  • Possess at least SPM or equivalent.
  • School leaver is welcome and no experience is required.
  • Able to converse fluently in Mandarin, English, and Bahasa Malaysia.
Company Overview:

Established in 1990, Nirvana Asia Group is a world-class, full-fledged integrated bereavement care provider with over three decades of experience in memorial park operations. We play a vital role in promoting culture, notably in funeral rites and traditions within the Malaysian Chinese community. We aspire to constantly improve, innovate, and raise our standards of service as a leader in the industry in Malaysia and Asia as a whole.

From the first approved private memorial park in Semenyih, Selangor, Nirvana Asia Group has since expanded to various locations across Malaysia and has an international presence in Jakarta and Medan (Indonesia), Ban Bueng (Thailand), and Singapore.

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