Bereavement Care Specialist

3 days ago


Malacca, Melaka, Malaysia Nirvana Asia Full time
About the Role

We are looking for a skilled Bereavement Care Specialist to join our team at Nirvana Asia Group. The successful candidate will provide excellent support and guidance to our customers and agents.

Key Responsibilities
  • Deliver exceptional service by guiding customers and agents through our services.
  • Develop expertise in our urn installation, burial, and ancestral tablet installation service processes.
  • Manage daily confirmations and temporary name tags to enhance customer experience.
  • Update deceased information and attachments in our system and prepare monthly reports.
  • Coordinate with stakeholders to complete tasks related to photo, name tag, and name plaque preparation.
  • Verify accuracy of food offering package details before issuance.
  • Promote year-round growth by maintaining adequate plans and packages.
  • Monitor RDP enrolled customers to prevent missed events.
  • Enhance customer satisfaction by reviewing secondary product processes.
  • Maintain optimal joss item inventory levels.
  • Ensure pristine praying package utensils and monitor stock to prevent loss.
  • Foster collaboration with colleagues and superiors.


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