Customer Service Executive

1 week ago


Malacca, Melaka, Malaysia Nirvana Asia Full time

Add expected salary to your profile for insights.

Responsibilities:
  • Ensuring the efficient running of the daily counters service operations, to ensure quality and accuracy of various marketing reporting, updating of customer particulars, and handling of correspondences.
  • Handling general sales transactions in accordance with established Company policies, guidelines, and procedures, with excellent Customer Service, including handling sales enquiries, lots reservation and confirmation, complaints, updating of price revisions, lots control, and communication to agents.
  • Timely and accurate processing of Booking Sales, Confirm Sales, verifying PO and entering sales, data entry, sales collection, collection hand-over to Accounts, and responsible for Bank in Daily Collection.
  • Issuance of Official Receipts for daily cash, cheque, and credit card payment collections.
  • As back-up for Cashier and assist in checking daily payments received against Daily Receipt Listing for banking.
  • Handling cancellations, transfer cases, change lot cases, correction to agent number on Confirmation to Purchase, and changes of purchaser's address.
  • Checking and liaising with the Account Department on monthly confirmed sales cases.
  • Updating of extended new lots and price changes.
  • Following up with the Account Department on booking refunds.
  • Controlling of file numbers.
  • Site and branch offices material replenishment coordination.
  • Monthly reports on stock balance, cancellations, and transfer cases.
  • Handling of Customer Receipt and Certificate arrangements.
  • Any other jobs assigned by superior from time to time.
Job Requirements:
  • Possess SPM or Diploma in Business Management or equivalent.
  • Proficient in spoken and written English and Mandarin.
  • Independent with good communication skills.
  • Computer literate and well versed in Microsoft Office Applications.
How do your skills match this job?

Your application will include the following questions:

  • What's your expected monthly basic salary?
  • Which of the following types of qualifications do you have?
  • How many years' experience do you have as a Customer Service Executive?
  • Which of the following Microsoft Office products are you experienced with?

Established in 1990, Nirvana Asia Group is a world-class, full-fledged integrated bereavement care provider with over three decades of experience in memorial park operations. We play a vital role in promoting culture, most notably in funeral rites and traditions within the Malaysian Chinese community. We aspire to constantly keep improving, innovating and raising our standards of service as a leader in the industry in Malaysia and Asia as a whole. From the first approved private memorial park in Semenyih, Selangor, Nirvana Asia Group has since expanded to various locations across Malaysia and also has an international presence in Indonesia, Thailand, and Singapore.

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