Customer Service Executive
1 week ago
Add expected salary to your profile for insights.
Responsibilities:- Ensuring the efficient running of the daily counters service operations, to ensure quality and accuracy of various marketing reporting, updating of customer particulars, and handling of correspondences.
- Handling general sales transactions in accordance with established Company policies, guidelines, and procedures, with excellent Customer Service, including handling sales enquiries, lots reservation and confirmation, complaints, updating of price revisions, lots control, and communication to agents.
- Timely and accurate processing of Booking Sales, Confirm Sales, verifying PO and entering sales, data entry, sales collection, collection hand-over to Accounts, and responsible for Bank in Daily Collection.
- Issuance of Official Receipts for daily cash, cheque, and credit card payment collections.
- As back-up for Cashier and assist in checking daily payments received against Daily Receipt Listing for banking.
- Handling cancellations, transfer cases, change lot cases, correction to agent number on Confirmation to Purchase, and changes of purchaser's address.
- Checking and liaising with the Account Department on monthly confirmed sales cases.
- Updating of extended new lots and price changes.
- Following up with the Account Department on booking refunds.
- Controlling of file numbers.
- Site and branch offices material replenishment coordination.
- Monthly reports on stock balance, cancellations, and transfer cases.
- Handling of Customer Receipt and Certificate arrangements.
- Any other jobs assigned by superior from time to time.
- Possess SPM or Diploma in Business Management or equivalent.
- Proficient in spoken and written English and Mandarin.
- Independent with good communication skills.
- Computer literate and well versed in Microsoft Office Applications.
Your application will include the following questions:
- What's your expected monthly basic salary?
- Which of the following types of qualifications do you have?
- How many years' experience do you have as a Customer Service Executive?
- Which of the following Microsoft Office products are you experienced with?
Established in 1990, Nirvana Asia Group is a world-class, full-fledged integrated bereavement care provider with over three decades of experience in memorial park operations. We play a vital role in promoting culture, most notably in funeral rites and traditions within the Malaysian Chinese community. We aspire to constantly keep improving, innovating and raising our standards of service as a leader in the industry in Malaysia and Asia as a whole. From the first approved private memorial park in Semenyih, Selangor, Nirvana Asia Group has since expanded to various locations across Malaysia and also has an international presence in Indonesia, Thailand, and Singapore.
#J-18808-Ljbffr-
Customer Service Executive
1 week ago
Malacca, Melaka, Malaysia Nirvana Asia Full timeJob Responsibilities:Ensure the efficient running of the daily counters service operations, ensuring quality and accuracy of various marketing reporting, updating of customer particulars, and handling of correspondences.Handle general sales transactions in accordance with established Company policies, guidelines, and procedures, providing excellent customer...
-
Customer Service Representative
6 days ago
Malacca, Melaka, Malaysia CTOS Data Systems Full timeJob RoleThe Business Development Coordinator will play a crucial role in supporting the Sales Team, providing administrative assistance to the Regional Sales Manager, and managing customer-related matters. The ideal candidate will possess strong communication and interpersonal skills, with the ability to multitask and work...
-
Senior Service Assistant
8 hours ago
Malacca, Melaka, Malaysia Nirvana Asia Full timeAdd expected salary to your profile for insightsResponsibilities:Provide full guidance to our valued customers and agents when visiting the site. Includes guiding customers for praying and communicating with customers in a good manner and humble.Familiarize with urn installation, burial, and ancestral tablet installation service SOP.Prepare daily confirm...
-
Executive Assistant to Management
7 days ago
Malacca, Melaka, Malaysia Nirvana Asia Full timeAs an Executive Assistant to Management, you will be responsible for ensuring effective communication channels and gathering market feedback from agents and customers.Responsibilities:Feedback CollectionCommunication Channel MaintenancePresentation and Site Visit ServicesAction Team ParticipationRelationship EnhancementMotivation and IncentivizationCustomer...
-
Malacca, Melaka, Malaysia Career Horizons Full timeCompany OverviewCompany that specializes in supplying and possibly manufacturing building materials. Typically, such companies provide a range of products used in construction, including but not limited to roofing materials, insulation, drywall, cement, aggregates, and other construction-related products.ResponsibilitiesSupport Southern B2C pitched roof...
-
Service Assistant Leader
4 hours ago
Malacca, Melaka, Malaysia Nirvana Asia Full timeAbout the RoleWe are seeking a highly skilled and dedicated Service Assistant to join our team at Nirvana Asia Group. As a key member of our bereavement care team, you will be responsible for providing exceptional guidance and support to our valued customers and agents.Key ResponsibilitiesLead full guidance sessions for customers and agents, ensuring they...
-
Director of Customer Experience
7 days ago
Malacca, Melaka, Malaysia Nirvana Asia Full timeThe Director of Customer Experience will focus on enhancing relationships between agents and the company, motivating agents to stimulate their sales activities, and handling customer inquiries as needed.Responsibilities:Relationship EnhancementMotivation and IncentivizationCustomer Inquiry HandlingReporting and AnalysisAction Team ParticipationPresentation...
-
Integrated Funeral Services Associate
4 hours ago
Malacca, Melaka, Malaysia Nirvana Asia Full timeAbout the JobWe are seeking an Integrated Funeral Services Associate to join our team at Nirvana Asia Group. The successful candidate will provide expert guidance and support to our valued customers and agents.Key ResponsibilitiesDeliver exceptional service by guiding customers and agents through our funeral services.Develop expertise in our urn...
-
Quality Assurance Executive
1 week ago
Malacca, Melaka, Malaysia Xepa-Soul Pattinson (Malaysia) Sdn Bhd Full timePosition Title: Quality Assurance ExecutiveKey Responsibilities:Provides support for Quality Management System operation, including change control, deviation, customer complaint, recall, CAPA management;Support annual product quality review;Support the investigation of non-conformance;Support stability study management;Review and approval of protocols and...
-
Quality Assurance Executive
5 days ago
Malacca, Melaka, Malaysia Xepa-Soul Pattinson (Malaysia) Sdn Bhd Full timePosition Title: Quality Assurance ExecutiveWorkbase: Cheng, MelakaKey Responsibilities:Provides support Quality Management System operation, including change control, deviation, customer complaint, recall, CAPA management;Support annual product quality review;Support the investigation to non-conformance;Support stability study management;Review and approval...
-
Regional Commercial Executive
5 days ago
Malacca, Melaka, Malaysia Rémy Cointreau Full timeAbout Rémy CointreauRémy Cointreau is a leading global wine and spirits company with a rich history and heritage. Our mission is to create innovative and memorable experiences for our customers through our premium brands and products.We are committed to excellence and innovation, with a passion for delivering exceptional quality and service. If you share...
-
Sales Executive Assistant
6 days ago
Malacca, Melaka, Malaysia CTOS Data Systems Full timeJob OverviewWe are a leading Credit Reporting Agency, expanding our business aggressively and seeking dynamic individuals to join our team. Our Direct-To-Consumer segment is one of our fastest growing product areas in the market, with numerous expansion plans and innovative ideas.Key Responsibilities:Provide administrative support to the Regional Sales...
-
Business Support Senior Executive
7 days ago
Malacca, Melaka, Malaysia Nirvana Asia Full timeAdd expected salary to your profile for insightsResponsibilities:Monitor day-to-day sales operations.Resolve problems and conflicts of agents, ensuring effective communication channels and gathering important market feedback from agents and customers.Participate and conduct presentations during site visit services.Participate as an action team member during...
-
Credit Control Executive
7 days ago
Malacca, Melaka, Malaysia TIME's group Full timeCredit Control Executive (Fresh Graduates welcome)Add expected salary to your profile for insights.Timely collections of receivables in accordance with credit terms and regular follow-up on overdue accounts with branches.Monitor & review current practices and procedures, including credit control operation processes, and make recommendations for enhancements...
-
Senior Accounts Executive
7 days ago
Malacca, Melaka, Malaysia Nirvana Asia Full timeAdd expected salary to your profile for insightsResponsibilities:Handles daily accounting and finance operations of entities that being assigned by Superior of which the work involves in checking on collections, bank reconciliations, processing invoices for payments, monthly closing, etc.Liaise with AP and AR functions on the month end close activity, in...
-
sales admin executive
6 days ago
Malacca, Melaka, Malaysia CTOS Data Systems Full timeWe are Malaysia's leading Credit Reporting Agency (CRA) and we are aggressively expanding our business, looking for dynamic, driven, and motivated individuals to join our team. Our Direct-To-Consumer segment (D2C) is one of our fastest growing product areas in the market, with an abundance of expansion plans and innovative ideas on hand.Job...
-
Insurance Product Expert, Malacca
5 days ago
Malacca, Melaka, Malaysia HSBC Full timeSome careers grow faster than others.If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.At HSBC, our purpose is opening...
-
Management Support Executive 行政人员
8 hours ago
Malacca, Melaka, Malaysia Nirvana Asia Full timeAdd expected salary to your profile for insights.ResponsibilitiesManage daily Human Resources matters and daily administration work.Assist to implement Wages Automation and Simplification on the wages payment (Including night maintenance, night duty, overtime, Hilux trip allowance, and others).Establishment of the Operation Manual on the E-Wages and others...
-
Bereavement Care Specialist
4 hours ago
Malacca, Melaka, Malaysia Nirvana Asia Full timeAbout the RoleWe are looking for a skilled Bereavement Care Specialist to join our team at Nirvana Asia Group. The successful candidate will provide excellent support and guidance to our customers and agents.Key ResponsibilitiesDeliver exceptional service by guiding customers and agents through our services.Develop expertise in our urn installation, burial,...
-
Memorial Park Operations Coordinator
4 hours ago
Malacca, Melaka, Malaysia Nirvana Asia Full timeAbout the PositionNirvana Asia Group is seeking an experienced Memorial Park Operations Coordinator to join our team. This role involves providing guidance and support to our valued customers and agents.Key ResponsibilitiesGuide customers and agents through our services to deliver exceptional experiences.Develop expertise in our urn installation, burial, and...