Technical and Care Services Consultant

4 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia SWIFT Full time

ABOUT US

We're the world's leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we're proud to support the global economy.

We're unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We're always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

What to expect:

  • Get exposed to Swift's technical solutions and increasingly deliver and implement such solutions and related consulting to our customers.
  • Deliver technical and operational training on Swift's products and solutions to our customers.
  • Increasingly partake in projects of varying complexities, ensuring effectiveness in meeting customer's needs, and delivering the project's expected outcomes while maintaining effective communication and managing expectations in order to guarantee customer satisfaction.
  • Manage project risks (security, resources, budget, quality) and escalating issues to management when appropriate.
  • Assist the customer in their technical readiness or solution onboardings, solving potential issues they face during projects when those fall within one's area of expertise and within the scope of the project, thereby ensuring the success of the customer engagement.
  • Manage recurring Care services deliveries for assigned customers (update management, operational checks, etc.) in light of Swift's operational roadmap and customer's initiatives.
  • Participate in Continuous Improvement initiatives to enhance customer experience. Update knowledge management databases and document problem management procedures for both existing and new products/services as required.

What will make you successful:

  • Professional background/education: bachelor's degree or above in Computer Science or IT related fields, or equivalent experience.
  • 2-7 years relevant experience within the area of technical and system implementation or support and operations preferably in banking and payments businesses.
  • Languages: Fluent in English and any other language spoken across Asia Pacific is a plus.
  • Interest or prior exposure to Swift Messaging in any business line, Swift's interface products, or other Swift platform services.
  • Proven ability to contribute in a diverse, multi-cultural, multi-country team environment and the ability to work independently.
  • Ability to contribute within a team environment and deliver under some temporary level of pressure.
  • High attention to details, strong analytical and problem-solving skills.
  • Technical skillsets on operating systems, servers, and networking.
  • Occasional travel may be required.
  • Occasional weekends and after business hours work can be expected on a need-to basis to support customer go-live activities.

What we offer

We put you in control of your career.

We give you a competitive package.

We help you perform at your best.

We help you make a difference.

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone's voice counts and where you can reach your full potential.

If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.

Don't meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.

#J-18808-Ljbffr

  • Technical Services Consultant

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Kyndryl Inc. Full time

    Who We AreWe're Kyndryl Inc., a company that empowers clients to innovate and thrive in a rapidly changing world.We design, build, manage, and modernize mission-critical technology systems, working collaboratively with clients to deliver exceptional results.The JobWe're seeking a skilled Customer Technology Advisor to join our Go-To-Market team, someone who...

  • Care Services Implementation Specialist

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SWIFT Full time

    About UsWe're a global organization dedicated to finding a better way for the financial community to move value. We strive to be reliable, safe, and secure, and our community reflects the complexity and diversity of the financial ecosystem.We serve a community of over 12,000 banks and financial institutions across 200+ countries and legal territories. Our...

  • Customer Care Consultant

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Starhub Ltd Full time

    Customer Care ConsultantDate: 16 Jan 2025Location: Kuala LumpurJob DescriptionThis role will be based in KL. The objective is to deliver superior customer service to all consumers in StarHub by providing general enquiry, billing and technical support for all StarHub services such as StarHub Mobile, Entertainment and Smart Life through the phone. Customers...

  • Technical Consultant

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Tata Consultancy Services Full time

    About TCS:We are a global leader in IT services and consulting, driven by a passion for innovation and a commitment to excellence.Our teams work collaboratively to deliver cutting-edge software solutions using Java programming.As a Solution Analyst, you will play a key role in designing and developing technical solutions that meet client requirements.Job...

  • Cyber Security Technical Consultant

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia S-RM Intelligence and Risk Consulting Full time

    S-RM Intelligence and Risk Consulting is a global leader in providing expert advice on managing risk and uncertainty. We offer a range of services that help our clients navigate complex security challenges.About the JobThis job involves leading incident response efforts across various sectors, working closely with clients to contain and resolve security...

  • Technical Consultant

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia MasterCard Full time

    Mastercard is dedicated to empowering economies and people worldwide. We're seeking a talented Technical Consultant to join our Customer Implementation Services (CIS) Team.In this role, you will be responsible for providing expert advice and support to customers and internal stakeholders during the implementation process.You will assess customer needs and...

  • Cloud Technical Care Specialist

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Ll Oefentherapie Full time

    OverviewLl Oefentherapie's CSS has a proven track record in successful delivery of IT services for mission-critical environments in major organizations.Our specialization in the area of cloud combined with extensive expertise in mission critical production operations, support and managed services enables us to provide unparalleled support to our...

  • Technical Customer Care Representative Position

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Primecommerce Full time

    Technical Customer Care Representative PositionTECHNICAL CUSTOMER CARE / SUPPORT REPRESENTATIVE JOB DESCRIPTION:Develop a deep understanding of the StoreHub platform to help customers troubleshoot and navigate through processes and bugs by phone, email, and chat.Be the first point of contact for all incoming tickets and distribute to the related teams.Drive...

  • Senior Technical Consultant

    8 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Genesis Oil and Gas Consultants Full time

    About the RoleWe are seeking a highly skilled Senior Technical Consultant to join our team as a Weight Management Engineer.This role will involve taking ownership of weight control tasks in projects, working closely with disciplines, vendors, and subcontractors.Prepare project-specific weight control procedures for affected parties.Coordinate and interface...

  • Junior Technical Consultant

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Krisvconsulting Services Pte Ltd Full time

    Krisvconsulting Services Pte Ltd is seeking a talented Junior Technical Consultant - Core and Cards to join our team.In this role, you will provide Level 2 support for Core and Cards applications, addressing user queries and resolving incidents promptly to meet SLAs.You will work collaboratively with our development and infrastructure teams to troubleshoot...

  • Technical Consultant Role

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Kenso Corporation Full time

    Job Posting: Technical Consultant RoleWe are seeking a highly skilled Technical Consultant to fill this role.Key Responsibilities:Provide expert technical advice and guidance to clients.Analyze and resolve complex technical issues.Develop and deliver technical training sessions.Stay up-to-date with industry trends and emerging technologies.Requirements:At...

  • Presales Technical Consultant

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Starhub Ltd Full time

    Presales Technical Consultant - Telco Connectivity (2 years renewable contract)Date: 23 Jan 2025Location: Kuala LumpurJob DescriptionThe Technical Consultant will support sales in driving Telco services and customized solutions and connectivity needs to Enterprise customers. He/she will work closely with account managers in the Managed Accounts (MA)...

  • Full Stack Development Expert for Tata Consultancy Services

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Tata Consultancy Services Full time

    Tata Consultancy Services (TCS) is a global leader in IT services, consulting, and business solutions. With a strong presence in Malaysia, we offer a wide range of job opportunities in various fields, including IT Services and IT Consulting.We are currently seeking a highly skilled Dot Net Developer to join our team in Malaysia. The successful candidate will...

  • Presales Technical Consultant

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AGYTEK Full time

    Presales Technical Consultant (IT Solution)AGYTEK Federal Territory of Kuala Lumpur, MalaysiaAGYTEK focuses on technology development and services in industrial digital intelligence, providing leading industrial solutions for manufacturing enterprises. The company is a joint venture between China's GYMD Digital Technology Co., Ltd, and Malaysian ALTEL Group...

  • SAP Technical Consultant

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia cbs Corporate Business Solutions Full time

    As part of the cbs technical team, we custom ERP developments, integration projects, and cloud apps for our global and internal customers. We create concepts, execute the implementation, and manage our projects. We are responsible for all phases of the software and project lifecycle based on our project methodology. To expand our local team in Kuala Lumpur,...

  • Technical Consultant

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hiredly X Full time

    Hiredly X Federal Territory of Kuala Lumpur, MalaysiaTechnical Consultant (Automotive)Hiredly X Federal Territory of Kuala Lumpur, MalaysiaMinimum degree in automotive engineering or a related fieldPreferably 3–5 years with similar experienceKnowledge in automotive technology with good technical experience, skills and knowledgeAble to converse in English...

  • Production Solutions Consultant

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Halliburton Energy Services Full time

    Halliburton Energy Services is looking for a skilled Production Solutions Consultant to join our team. This role involves designing and delivering production solutions to meet customer needs.Key ResponsibilitiesProvides a total solution for customers, including diagnosis of well problems and design of delivery methods.Works independently, leading teams and...

  • Technical Consultant

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Cloudera Full time

    Are you a hands-on technologist with a passion for delivering exceptional customer experiences? Do you have a track record of success in a customer-facing technical role?About the Role:We are seeking a Technical Consultant to join our team in Kuala Lumpur, Malaysia. As a Technical Consultant, you will be responsible for architecting enterprise data solutions...

  • Financial Services Consultant

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Standard Chartered Life and Careers Full time

    We're seeking a Financial Services Consultant to join our team at Standard Chartered Life and Careers. In this role, you'll be responsible for providing expert financial guidance to high net worth clients, helping them achieve their financial goals. Your responsibilities will include communicating complex financial concepts, developing personalized...

  • Underwriting Consultant

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AIA Hong Kong and Macau Full time

    Job Description:Senior Medical Case ManagerAbout the RoleThis is an exciting opportunity for a highly skilled and experienced Senior Medical Case Manager to join our team. As a New Business Underwriting, Analyst, you will be responsible for underwriting cases within the authority granted, maintaining underwriting qualities, and supporting relevant...