Senior Account Manager

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia RAPP Full time

WHO WE ARE

We think too much marketing isn't us. It's mass markets not audiences of one. Homogenous groups to be targeted, not individuals to be inspired. Segments to reach, not people with their own ideas and ambitions. It's one size fits all and it's dull.

When it comes to individuals, we're fierce. We stand up for individuality. We speak up against bland, broad-brush generalisations. We fight for solutions that adapt to the individual's needs, beliefs, behaviours and aspirations. And we commit to doing this in every aspect of our work for clients and their consumers.

We actively foster an inclusive workplace where diversity and individual difference are valued and leveraged to achieve the agency's vision. And most importantly we value every individual's wellbeing.

We are Fiercely Individual.

HOW WE DO IT

At RAPP we are fiercely focused on the individual and how we can create value from every individual's experience with a brand. We do this across three capability areas: customer centric consulting, creativity that inspires action and customer experience management.

Our data analysts know who that person is. Our strategists understand what they want. And our award-winning Technologists and Creatives know how to get it to them.

RAPP is an integral part of Omnicom's Precision Marketing Group, comprising 4,000 creatives, technologists, strategists, and data and marketing scientists across 40 global markets.

YOUR ROLE

As a Senior Account Manager your primary responsibility is the day-to-day management of your projects within the Account Management team. We are looking for a "hands on" person who is self-motivated, who consistently demonstrates a strong commitment to punctuality, maintains a polished and professional appearance, and conducts themselves in a manner that upholds the highest standard of professionalism. You will be expected to gain respect and trust through your phenomenal interpersonal skills, creative thinking, to ensure projects and campaigns run smoothly from start to finish and achieve their creative and commercial potential.

This is a fast-paced environment that is fulfilling and fun and requires daily coordination of internal and external stakeholders. The Account Management team will be dependent on you to give your projects direction and support to achieve the very best outcome and deliver exceptional work on time and of a luxury brand standard.

Account Management doesn't only rely on communicating effectively with clients but ensuring one also has impeccable presentation and negotiation skills.

YOUR RESPONSIBILITIES

Day-to-day management of creative campaigns for the Content Studio

(but are not limited to)

  • Support Account Director on Content Studio deliverables.
  • Managing timelines with Snr Project Manager on your projects.
  • Ensure that creative outputs are of an exceptional standard.
  • Financial Management of cost estimates, billings and the financial administration of projects in a timeous manner.
  • Writing and contributing to briefs and developing insights to assist the planning and creative process.
  • Stay informed of trends, competitor brands; ensuring creative campaigns stay on the front line of luxury brand campaigns.
  • Write contact reports, keep change logs and be able to continuously provide updated information on the status of all projects.
  • Build strong and collaborative relationships with all stakeholders internally and externally.
  • Managing the post-mortems once campaigns are delivered while finding ways to improve team x ways of working, driving further efficiencies.

SKILLS AND EXPERIENCE

  • 3-5 years Client Service experience. Currently in an Account Manager or Senior Account Manager role withing a TTL agency.
  • Strong understanding of the automotive industry.
  • Global/regional experience would be a plus.
  • Content Production experience is a must. (Film, Stills, Social Content, Digital Content)
  • Flexible and adaptable and have a keen eye for detail in every task executed.
  • Ability to work on a large, fast paced account.
  • Excellent written and oral communication skills.
  • Asana or a similar tool will be required.
  • Project Management skills will be an advantage.
  • Collaborative, curious, innovative, adventurous, and ambitious.

VALUES

  • Can do attitude
  • Process and performance driven
  • Team player
  • Empathetic
  • Enthusiastic
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