Captain & Barista - Sunway Velocity

7 months ago

Kuala Lumpur, Malaysia BRICK HOUSE SDN BHD Full time

**Job Summary**:A barista is responsible for preparing and serving a variety of coffee and other beverages to customers. They are also expected to provide excellent customer service, maintain a clean and organized work environment, and uphold the quality standards of the establishment.

**Key Responsibilities**:
**Prepare Beverages**: Prepare and serve a range of coffee, tea, and other beverages, including espresso, cappuccinos, lattes, and iced drinks, according to customer preferences and established recipes.

**Customer Service**: Greet customers warmly, take orders, and provide a friendly, efficient, and personalized service experience. Address customer questions and concerns promptly and professionally.

**Quality Control**: Ensure that beverages are consistently made to the highest quality and presentation standards. Monitor product freshness and quality.

**Maintain Equipment**: Keep coffee and espresso machines, grinders, and other equipment clean and in working order. Report any equipment issues to the manager.

**Cash Handling**: Handle cash and card transactions accurately and maintain an organized cash register. Give correct change and provide receipts as needed.

**Stock and Inventory**: Restock coffee beans, syrups, milk, and other supplies as necessary. Maintain proper inventory levels and report any shortages to management.

**Cleanliness**: Keep the work area, including countertops, utensils, and equipment, clean and sanitized at all times. Follow food safety and hygiene guidelines.

**Menu Knowledge**: Stay informed about the menu, including seasonal offerings, and provide recommendations to customers based on their preferences.

**Qualifications**:

- Previous experience as a barista is preferred but not always required.
- Knowledge of different coffee brewing techniques and beverage preparation.
- Excellent customer service skills.
- Strong attention to detail and ability to work in a fast-paced environment.
- Ability to handle cash and operate a cash register.
- Food safety and hygiene knowledge.

**Captain Job Description**:
**Position**: Captain (Restaurant)

**Job Summary**:A captain in a restaurant is responsible for ensuring the smooth operation of the dining area and providing a high level of service to guests. They act as a link between the front-of-house staff, the kitchen, and the management team.

**Key Responsibilities**:
**Guest Service**: Provide exceptional customer service by greeting and seating guests, presenting menus, taking orders, and assisting with any special requests.

**Team Coordination**: Coordinate the efforts of waitstaff and buspersons, ensuring a well-organized and efficient dining experience for guests.

**Order Management**: Relay orders accurately to the kitchen and bar, ensuring that food and drinks are prepared and served promptly.

**Quality Assurance**: Monitor food quality, presentation, and timeliness to ensure that all dishes meet the restaurant's standards.

**Problem Resolution**: Address guest concerns or complaints in a professional and courteous manner, seeking to resolve issues to the satisfaction of the guest.

**Table Maintenance**: Oversee table setup, cleanliness, and proper utensil placement. Ensure the dining area is presentable at all times.

**Knowledge**: Have a strong understanding of the menu, including ingredients and preparation methods, to answer guest questions and make recommendations.

**Billing and Payments**: Provide guests with accurate bills, process payments, and handle cash and credit card transactions.

**Qualifications**:

- Previous experience in a similar role within the restaurant industry is often required.
- Strong communication and interpersonal skills.
- Leadership and teamwork abilities to coordinate the front-of-house team effectively.
- Knowledge of restaurant operations and guest service.
- Ability to handle guest complaints with professionalism.
- Knowledge of point-of-sale systems and cash handling procedures.

These job descriptions can vary depending on the specific restaurant or coffee shop and its unique requirements. Always check with the employer for any specific job-related details or qualifications

**Job Types**: Full-time, Permanent

Pay: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

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