Customer Service Officer

3 weeks ago


Kuala Lumpur, Malaysia JOBBUILDER Full time

**Location: Sunway Velocity KL**

**Working Hours: 24 hours shift rotation (12hrs daily - include meal breaks)**

**Working Days: Monday to Sunday (Shift work - 4 days a week)**
- Provide first level contact and convey resolutions to customer issues
- Properly escalate unresolved queries to the next level of support
- Track, route and redirect problems to correct resources
- Update customer data and produce activity reports
- Walk customers through problem solving process
- Follow up with customers, provide feedback and see problems through to resolution
- Utilize excellent customer service skills and exceed customers’ expectations
- Ensure proper recording, documentation and closure
- Recommended procedure modifications or improvements
- Preserve and grow your knowledge of help desk procedures, products and services

**REQUIREMENTS**:

- Proven working experience in providing Help Desk support
- Proficiency in English and Mandarin
- Working knowledge of help desk software & databases
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation

**Salary**: Up to RM3,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Night shift
- Weekend jobs

Application Question(s):

- Able to do rolling shift?
- Able to work 6 days per week?
- Able to do 12 hours customer service job?
- Can speak Cantonese / Mandarin?



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