Network Operations Centre

16 hours ago


Kuala Lumpur, Malaysia Netpluz Asia Pte Ltd Full time

**Who Are We?**

Netpluz is a one-stop managed communications service provider for businesses. We deliver reliable, high-performance communications services for your business’s data, voice, video, cybersecurity, mobility and analytics needs.

Our young brand was incorporated in 2015, but our team has been pioneering network communications technologies in Singapore for the last twenty years, and making waves in leading some of the biggest names in the Information and Communications Technology industry to date.

We are a modern, highly-experienced and rapidly-growing brand in the ICT industry. Today, Netpluz provides managed data, voice, video, cybersecurity, mobility and analytics solutions to over 2,000 clients who trust us for our integrity, reliability and uncompromising service standards.

**Roles & Responsibilities**

**Network Operation Center (NOC)**:

- Provide off-site troubleshooting isolation and resolution
- Responsible for attending to level 1 & 2 escalations and support
- Monitor, evaluate and re-solve potential network performance issues
- Manage infrastructure-related and other network requests and problems
- Monitor and ensure that all fault tickets are resolved timely and meet performance SLA
- Provide timely response to all issues reported by customers
- Document the resolution of incidents and problems
- Ticketing & Escalation
- Maintain and comply with standard Company technical and administrative procedures
- Work with customers, service manager, project manager, and vendor in problem-solving
- Work on technical issues with Vendors/Carriers technical assistance support centre and oversee or escalate each problem until resolution

**Security Operation Center (SOC)**:

- Monitor, identify, investigate, and document security alerts and incidents
- Perform security incident response and root cause analysis
- Work closely with vendors, information system owners or representatives and infrastructure technical staffs on security alerts/incidents to perform alerts/incidents handling and provide remedial actions
- Provide support on issues relating to security solutions (e.g., endpoint security solutions, SIEM solution, intrusion detection system and advanced threat detection systems)

**Requirements**:

- At least 1-2 Year(s) of working experience in IT environment and professional certification like CCNA will be preferred.
- Strong analytical skill and has a flair for dealing with technical and operational problems.
- Good written & verbal communication and presentation skills.
- On-job training will be provided.
- Fluent in spoken and written English is added advantages.
- Able to work in a shift environment.

**What you get when you join us?**
- An excellent working environment at KL
- Annual leaves + Birthday Leave + Public holidays
- Company birthday girl/boy lunches
- Shift Allowances

We offer attractive remuneration and friendly working environment (casual wear + shift hours)

**Job Types**: Full-time, Permanent

**Salary**: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Additional leave
- Opportunities for promotion

Schedule:

- Afternoon shift
- Day shift
- Night shift
- Rotational shift
- Weekend jobs

COVID-19 considerations:
During this COVID-19 period, we are working on Team A and B plan. Working from office as necessary or as required.

Application Question(s):

- Do you have CCNA license?

**Experience**:

- in IT environment: 1 year (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)



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