Network Engagement

5 months ago


Kuala Lumpur, Malaysia Intellect Full time

Key person in charge of monitoring and tracking providers availability, driving number of committed hours and ensuring availabilities are up to date.
- Data tracking and real time monitoring of any session cancellations and no-shows, for immediate investigation and rectification.
- Drive network database tracking for supply and capabilities requirements planning.
- Network relationship building to understand the network’s needs and challenges, act as the voice for the network and and assist in issues resolution
- Assist in network onboarding, offboarding, community engagement activities for strong network engagement and retention
- Assist in network operational matters including compensation frameworks, SOPs and policies relating to the lifecycle of the network, product and technical solutioning relating to the network.
- Ongoing metrics tracking and reporting as well as network performance monitoring to drive high quality of service, strong retention rates and meeting of SLAs.
- Strong project and stakeholder management skills to lead data-driven strategies with the aim of driving high quality of service delivery for strong customer satisfaction
- Keep abreast of regulatory and competitive landscape in relation to providers in the region

**Requirements**:

- 1-3 years of experience in an operations or data analyst role
- Preferably with operational background in a healthcare space (but not mandatory)
- Strong data and project management capabilities to lead and drive data-driven initiatives
- Used to meeting tight deadlines and managing priorities under pressure

**Benefits**
- Work in a diverse environment with people from over 10 countries
- A generous leave policy
- Flexible work schedules
- Medical coverage
- Annual Wage Supplement (Bonus)
- Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
- Birthday Leave (1 day)
- Holidays off
- Mental health benefits (Premium access to our app)
- Work-life balance and employee wellness
- Regular social events where we have non work-related fun



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