Buyer (Mandarin Speaker)

7 months ago


Petaling Jaya, Malaysia DHL Full time

**Job Purpose**

This role delivers day-to-day purchasing operations to multiple business divisions across the region, through established efficient and user-friendly purchasing processes and systems inthe Purchasing Center. It deliver purchasing services through the Purchasing Service Centers from requisition to purchase order based on state of the art e-purchasing tools including both user support (e.g. first level support, management of e-purchasing catalog), processing non-catalog requisitions and second level support for issue solving and master data management.

This includes both user support (e.g. first level support, management of e-purchasing catalog), processing non-catalog requisitions and second level support for issue resolution and master data management.

**Scope & Portfolio**
- Provide support requests addressed to Purchasing (1st level support), including management of e-purchasing catalog), liaison for second level support for issue resolution and master data management
- Provide user and employee onboarding programs, whenever needed
- Implement continuous improvement based on Data analytics along the buying channels
- Consult sourcing functions on the implementation of optimized buying channels
- Adhere to procurement processes and purchase compliance policy and DHL Corporate Procurement policy
- Collaborate with other functions to implement process automation together with process & performance and IT department

**_Support role_**
- Provide administrative support to operational buying activities
- Assist day-to-day activities within the purchasing organization
- Provide GET 1st level support, consulting and training; interface to 2nd level support

**Key Tasks**
- Monitor closures of tickets and overall turnaround time per agreed Service Level Agreement (SLA)
- Execute and support activities in PO Amendment, Deletion, Delivery date, Account and other changes
- Support P2P activities such as GRN Issue/Reverse, tax code determination, vendor code deactivation and others
- Occasionally required to update vendor catalogs using excel and macros
- Execute procurement KPIs and achieve the yearly goals
- Support testing of purchasing system upgrade
- Support implementation of purchasing system
- Support Global / Regional projects execution

**_Stakeholders_**
- Ensure positive customer experience through responsiveness, regular communication and day-to-day customer service
- Provide advice and support to internal customer with regards to queries and tickets
- Contribute to the successful cooperation between region / country and sourcing community
- Support and interact primarily with colleagues of own sub-function

**Education Level**
- Completed apprenticeship and / or relevant university degree and / or equivalent experience

**Experience Level**
- Minimum 2-3 years of relevant experience in purchasing or procurement functions and especially in P2P operational would be advantageous.
- Proficiency in English & Mandarin - reading, writing & speaking.
- Solid working experience with purchasing practices and buying procedures
- Working experience with Enterprise Resource Planning Systems (especially SAP and Oracle environment)
- Experience in working with MS Office suite (Office, Excel, Word, Powerpoint)
- Great communication style and analytical skills



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