Technical IT Support

2 weeks ago


Petaling Jaya, Malaysia Aisling Consulting Sdn Bhd Full time

_**Main Job Tasks and Responsibilities**:_
- Provide timely and accurate technical support, troubleshooting, and problem resolution for hardware, software, network, and system issues.
- Respond to user inquiries, diagnose problems, and guide users through step-by-step solutions in a clear and concise manner.
- Escalate complex issues to appropriate IT personnel and collaborate with other teams to ensure timely resolution.
- Document, track, and monitor user incidents and requests using a ticketing system, ensuring accurate and detailed records of all interactions and solutions.
- Maintain a high level of customer satisfaction through professional and courteous communication, delivering personalized service, and ensuring follow-up on resolved issues.
- Conduct user training and provide guidance on the effective use of hardware, software, and other technology tools.
- Collaborate with IT team members to identify recurring issues and contribute to the development of knowledge base articles and standard operating procedures.
- Stay up to date with technological advancements, industry trends, and best practices related to IT service desk support.
- Contribute to the continuous improvement of IT service desk processes, workflows, and service delivery, suggesting ideas for enhancing user experience and increasing operational efficiency.
- **Education and Experience**:_
- Diploma, Bachelor's Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
- At least 1-2 years’ experience of hands on network technical ,IT Support, Technical support experience preferred.
- Ability to troubleshoot, test, repair and service technical equipment
- Experience interfacing with both internal team members and external customers

**Salary**: RM2,500.00 - RM5,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Monday to Friday

Application Question(s):

- Have you gotten your Covid booster shot?

Ability to Commute:

- Petaling Jaya (required)

Willingness to travel:

- 100% (required)



  • Petaling Jaya, Selangor, Malaysia NYC IT Inc Full time

    Computer Support EngineerWe are seeking a highly skilled Computer Support Engineer to provide technical support and maintain system integrity.Key ResponsibilitiesProvide technical assistance to usersInstall, configure, and maintain computer systemsTroubleshoot and resolve technical issuesDevelop and implement solutions to improve system...

  • Technical support

    2 weeks ago


    Petaling Jaya, Selangor, Malaysia EV Automotive Company Full time

    EV Automotive Company Kota Damansara, Selangor, MalaysiaCompany DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Technical Support & Warranty Executive located in Kota Damansara. The Technical Support & Warranty Executive will be responsible for providing technical support to customers, troubleshooting...

  • IT Technical Support

    18 hours ago


    Petaling Jaya, Malaysia DXC Technology Full time

    Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems. - Respond to service, product, technical, and customer - Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence. - Evaluate unique or complex...

  • IT Technical Support

    2 weeks ago


    Petaling Jaya, Malaysia My E.g. Services Berhad (myeg) Full time

    **Responsibilities**: **Responsibilities**: - To log support calls and document/tickets their outcome to facilitate the resolution of common queries. - To redirect or escalate support requests to the appropriate member of the IT Infrastructure Team. - To pro-actively provide information to end-users on the progress of outstanding support calls. - To deploy...


  • Petaling Jaya, Selangor, Malaysia NL IT Services Sdn Bhd Full time

    Job OverviewThis role involves delivering exceptional technical support and service to customers, ensuring their IT-related issues are resolved efficiently and effectively.Key ResponsibilitiesProvide prompt and professional assistance to customers via various communication channels.Troubleshoot complex technical problems, utilizing advanced diagnostic skills...


  • Petaling Jaya, Selangor, Malaysia NL IT Services Sdn Bhd Full time

    Job DescriptionWe are seeking an experienced Helpdesk Engineer to join our team. The successful candidate will be responsible for providing top-notch technical support and service to our customers.Key ResponsibilitiesDeliver exceptional customer service, responding to queries and concerns in a timely and professional manner.Troubleshoot complex technical...


  • Petaling Jaya, Selangor, Malaysia NL IT Services Sdn Bhd Full time

    Job OverviewThis role involves delivering high-quality technical support and service to customers, ensuring their IT-related issues are resolved efficiently and effectively.Key ResponsibilitiesProvide technical support and service to customers, ensuring their issues are resolved efficiently and effectively.Troubleshoot complex technical problems, using...


  • Petaling Jaya, Selangor, Malaysia Kone México Full time

    KONE México seeks a highly skilled Technical Support Specialist to join our team. As a global leader in the elevator and escalator industry, we employ over 60,000 professionals worldwide.About the RoleThis is an exciting opportunity to work with non-KONE products and provide technical support to customers. You will be responsible for collecting, creating,...


  • Petaling Jaya, Selangor, Malaysia Source Code Asia Full time

    We are seeking a Technical Support Specialist to join our team at Source Code Asia. As a key member of our technical support team, you will provide critical assistance to clients and internal stakeholders by troubleshooting and resolving technical issues in a timely and efficient manner.Key Responsibilities:Provide technical support via phone, email, or chat...


  • Petaling Jaya, Selangor, Malaysia Fedelis Sdn Bhd Full time

    **About Fedelis Sdn Bhd:**Fedelis Sdn Bhd is a leading IT solutions provider offering a range of services, including Microsoft 365 deployment and support. We are committed to delivering exceptional service to our clients and are seeking a highly skilled Technical Support Engineer to join our dynamic team.As a Technical Support Engineer, you will be...


  • Petaling Jaya, Selangor, Malaysia Julytech Sdn Bhd Full time

    We're looking for a skilled Technical Support Expert to join our team at Julytech Sdn Bhd. This role involves providing timely and effective technical support to customers via chat and phone.The ideal candidate will have strong problem-solving skills and the ability to explain technical concepts to non-technical users. They should also have excellent...


  • Petaling Jaya, Selangor, Malaysia Convergint Asia Pacific Full time

    Job ResponsibilitiesThe Technical Support Engineer at Convergint Asia Pacific will be responsible for delivering high-quality technical support and maintenance services for security systems.This will include creating detailed system diagrams using AutoCAD software, troubleshooting and resolving technical issues, and building strong partnerships with...


  • Petaling Jaya, Selangor, Malaysia Fedelis Sdn Bhd Full time

    Join Our Team as a Technical Support EngineerAre you passionate about providing top-notch technical support and have extensive experience with Microsoft 365 deployment? We are looking for a dedicated and skilled Technical Support Engineer to join our dynamic team and help us deliver exceptional service to our clients.Position: Technical Support...


  • Petaling Jaya, Malaysia Prisma Khas Sdn Bhd Full time

    Job Title: Technical Support Executive. We are looking for a Technical Support Executive (On-Site) to provide assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers with issues regarding our products. Ultimately, you will be a person our customers trust. They will rely on you to provide timely...


  • Petaling Jaya, Selangor, Malaysia Avensys Consulting Full time

    We are seeking a highly skilled Technical Support Executive to join our team at Avensys Consulting. As a critical member of our sales and technical support team, you will be responsible for delivering exceptional customer service and driving business growth through your technical expertise.About the JobThe ideal candidate will have a strong background in...


  • Petaling Jaya, Selangor, Malaysia Convergint Asia Pacific Full time

    We are seeking a highly skilled Technical Support Specialist to join our team at Convergint Asia Pacific. This role is critical in ensuring the delivery of exceptional technical support services to our clients.The successful candidate will be responsible for providing comprehensive technical support services, including troubleshooting, proficiency in company...

  • Technical Support

    2 weeks ago


    Petaling Jaya, Malaysia MY EG SDN. BHD. Full time

    Assist IT Administrator in System administration and troubleshooting of Windows and system. - Provide onsite technical support to clients by troubleshooting and resolving network faults and problems with network. - Provide IT helpdesk services and on-site support to end users. - Maintain and update documentation of all on-site IT service request,...


  • Petaling Jaya, Selangor, Malaysia F. Hoffmann-La Roche Gruppe Full time

    We are looking for a skilled Technical Support Associate to join our IT team. As a Technical Support Associate, you will be responsible for providing technical assistance to our customers and end-users.The PositionAs a Technical Support Associate, you will be working closely with our technical teams to resolve customer inquiries and issues in a timely and...


  • Petaling Jaya, Malaysia Gloco Malaysia Sdn Bhd Full time

    Job description **Responsibilities**: Expected to work closely with the customer, the onsite/offsite technical support team and management to ensure a smooth, timely delivery and handling of the support cases. Take ownership of all Technical problem and plan it to ensure the plan is tracked during the entire life cycle of the...


  • Petaling Jaya, Malaysia Medishape Sdn Bhd Full time

    Responsibilities: - Expected to work closely with the customer, the onsite/offsite technical support team and management to ensure a smooth, timely delivery and handling of the support cases. - Take ownership of all Technical problem and plan it to ensure the plan is tracked during the entire life cycle of the project. **Requirements**: - Required...