Customer Service Professional

3 weeks ago


Kuala Lumpur, Malaysia SRG Asia Pacific Sdn Bhd Full time

***:

- The CSP's role is to resolve customer complaints via phone. The CSP is required to greet customers warmly and ascertain the problem or reason for calling. The CSP is also required to assist customers in their inquiries.**DUTIES AND RESPONSIBILITIES**:

- Interact with customers via telephone to provide information and assistance
- Professionally handle a high volume of inquiries from customers
- Achieve productivity standards and goals while maintaining the highest level of customer service
- Able to resolve the calls within the agreed SLA (Service Level Agreement)
- You will be accountable for meeting individual (KPIs) and team goals
- Must demonstrate a high degree of integrity and confidentiality - Maintain confidentiality of customer information at all times
- Undertake any other duties as-and-when assigned by the Management

**Job Requirements**:

- SPM/Diploma/Degree
- Experience in customer service roles is desirable
- Good command of spoken and written English and Bahasa Malaysia
- Personality traits - Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical, and goal-focused
- Customer service skills - Attentiveness, empathy, patience and consistency, persuasive, immaculate telephone manners, and communication skills
- Stress tolerance and ability to work under pressure
- Able to start immediately

**Additional Information**:
**IN RETURN, WHAT WILL YOU GET IF YOU CHOOSE SRG ASIA PACIFIC?**
- Exposure & Experience in BPO Call Centre Industry
- Sharpening and enhancing your communications skills
- Build your confidence level
- Convenient & Easy Access Working Location - accessible to all modes of public transport
- Fun Working Environment
- New Exciting Project

**Skill Level**:
Non-Executive

**Salary Range**:
RM2000 - RM4000
- About SRG Asia Pacific Sdn Bhd**SRG Asia Pacific,** is one of Malaysia’s leading Business Process Outsources (BPO), specializing in Customer Relationship Management (CRM) and Contact Centre Services. Our clients are market leaders in their respective industries which includes telecommunications, broadcasting, insurance, banks and advertising. We are committed to providing the best practice solutions to our clients and through our commitment to educating both our employees and the industry, we are rapidly becoming the employer of choice within the Malaysian BPO market.



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