Sales and Customer Service Professional
3 days ago
At Datadot Software Solution, we're dedicated to delivering exceptional IT services and solutions that exceed our clients' expectations. We're seeking a talented Sales and Customer Service Professional to join our team.
About the Role
The ideal candidate will have at least 2 years of experience in a B2B Sales Customer Service role, preferably within the Consulting and IT Services industry or any industry with similar exposure. You'll be responsible for handling inbound calls and emails in a professional manner, resolving customer inquiries and requests, and ensuring strong customer satisfaction.
Your Key Responsibilities
- Handle inbound calls and emails with professionalism and poise.
- Resolve customer inquiries and requests in a timely and efficient manner.
- Work closely with internal teams to ensure prompt and accurate order processing and delivery.
- Evaluate customer feedback and escalate as necessary.
- Identify opportunities for new business development through lead follow-up and market research.
- Maintain relationships with existing clients and meet monthly activity and revenue targets.
What We Offer
- Flexible working arrangements to suit your needs.
- A leadership role with opportunities for growth and development.
- The chance to join a leading consulting firm in the IT industry.
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