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Cluster IT Manager

2 months ago

Kuala Lumpur, Malaysia Hospitality 360 Sdn Bhd Full time

We are seeking a motivated and experienced Cluster IT Manager preferably in Hospitality Industry to join our team. The Cluster IT Manager plays a critical role in ensuring the smooth operation of our hotel's technology infrastructure. You will collaborate with other departments to enhance guest experiences through innovative technology solutions while maintaining a secure and reliable IT environment. If you are passionate about IT and hospitality, we invite you to join our team and contribute to our continued success.

Key Responsibilities:
1) System Administration: Manage and maintain the hotel's network infrastructure, including servers, routers, switches, and wireless networks.

2) Software Management: Oversee the installation, configuration, and maintenance of property management systems, point-of-sale systems, and other hotel-specific software.

3) Data Security: Implement and enforce data security protocols to protect guest information, financial transactions, and internal data.

4) User Support: Provide technical support and troubleshooting assistance to hotel staff and guests for IT-related issues.

5) Vendor Management: Coordinate with external vendors for IT services and equipment procurement, ensuring cost-effective solutions and timely support.

6) Technology Upgrades: Plan and execute technology upgrades and replacements to keep systems up-to-date and aligned with industry standards.

7) Training: Conduct training sessions for hotel staff on the use of IT systems and best practices for data security.

Qualifications:
1) Bachelor's degree in Information Technology, Computer Science, or related field.

2) Proven experience (3+ years) in IT management, preferably in the hospitality industry.

3) Strong knowledge of hotel-specific software and systems, such as property management systems (PMS) and guest booking systems.

4) Proficiency in network administration, including LAN/WAN, TCP/IP, DNS, DHCP, and VPN technologies.

5) Experience in data security practices and compliance (PCI DSS, GDPR, etc.).

6) Excellent problem-solving and communication skills.

Pay: RM8,000.00 - RM10,000.00 per month

**Benefits**:

- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Fixed shift

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