Retail Store Manager

5 months ago

Kuala Lumpur, Malaysia MGP Singapore Full time

Team MGP is a vibrant, passionate, versatile and fun-loving family. With hegmonic dreams to grow into a conglomerate anchored in lifestyle, we’re looking for strong people to join us - people who are willing to take on this adventure to make the brand and company stronger and bigger than ever. Better to join a sustainable growth company like MGP than some unsustainable firm that grow unsustainably.- We're looking for the following talented and driven individuals to join us
- Retail Store Manager (Cluster) - Kuala Lumpur _
- As MGP enters into hypergrowth in Malaysia with growing number of retail outlets in Malaysia, we are looking a Retail Store Manager that will oversee multiple store operations and ensure that every store function to its best potential. Working closely with ground outlet staff to identify key gaps in the retail front and liase with the HQ Team in Singapore that oversees the Malaysian operations. _

**_You should have / be _**
- _A Team MGP player with a passion for the brand and fashion _
- A customer-centric mindset - always thinking of the customer first _
- _A performance-driven attitude and a hunger and thirst for results and sales _
- _Excellent communication and people skills _
- _A high degree of professionalism, judgment and keen attention to detail _
- _Strong leadership skills in motivating and driving the team _
- _Strong relationship management skills and ability to connect especially with the regulars and VIP customers _
- _Strong project management skills and ability to manage and influence other functional peers _
- _A hands-on and get things done attitude**_Main responsibilities _**
- **_Retail Operations Management for all outlets _**
- **_Lead, manage and mentor a team of full-time and part-time retail associates _**
- **_Inspire and motivate team to work towards a collective goal _**
- **_Collaborate closely with all other functional team in Singapore to ensure high ROI for each store _**

**_Retail Performance & Operations
- **
- **_Customer Care, Sales & Stock Management, Visual Merchandising, Operations, Human Resources, Loss Prevention _**
- **_Manage the day-to-day store operations to ensure a seamless and smooth customer experience _**
- **_Develop strategies to enhance the store customer experience and drive sales performance _**
- **_Constantly motivate and enable team to provide a top notch and considerate service to all customers through training and mentoring _**
- **_Develop, improve and optimize retail processes to improve productivity and store operations _**
- **_Oversee the receiving of new stock, controls returns/damages/transfer and the opening and closing of cashiers _**
- **_Oversee store inventory levels and ensure highest level of inventory accuracy _**
- **_Oversee general store administration and ensure compliance with policies and procedures _**
- **_Maintain outstanding store condition and visual merchandising standards _**
- **_Maintain optimal display of merchandise on floor and work closely with the Visual Merchandising team to optimize displays in-store _**
- **_Conduct manpower resource planning for both permanent and temporary retail staff; manage shift schedules and retail staff budget
- **

**_Qualifications & Experience _**
- **_Minimum 5 years of experience in the retail industry, preferably in fast fashion _**
- **_Extremely customer-centric and genuinely enjoys serving and getting to know customers better _**

**_- Experience in managing a retail team(s) - both front and back of house _**
- **_Strong leadership and interpersonal skills, able to motivate and lead the retail team _**
- **_Numerate and tech-savvy; has experience working with modern POS systems _**

**_- E _**
**_xtremely customer-centric and genuinely enjoys serving and getting to know customers better _**

**_- _**
**_Positive, energetic and friendly demeanor _**
- **_Open to working various shifts and able to work 6 days a week for full timers, or 3-4 days a week for part timers (including weekends and public holidays)_

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