Sales & Marketing Coordinator
2 weeks ago
Main Responsibilities
- Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Prepare and review written documents accurately and completely.
- Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel
- Raising invoices.
- Promote awareness of Hotel and brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials).
- Use sales techniques that maximize revenue while maintaining existing guest loyalty to the Hotel / Company. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities / services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).
- Responding to and coordinating all internal meeting requests.
- Assisting in implementing the sales strategy as set by the ADOS
- To record the progress of all enquiries and translate into a monthly report, including source of business trends, enquiry conversion rates, future predicted sales and other reports as directed by the ADOS.
- Ensure an efficient tracking system of all event paperwork.
- Up-keep of a client and agents database - updating where necessary to allow effective promotions. Issuing of corporate rates and travel agents contract
- Compilation of weekly overview sheets to all departments including communication and administration of ancillary services.
- Ensure that mailing list is handled properly, Courier packages are recorded and collected and at end of month hand over the billing details to Finance department.
- Maintain lists / order stock of brochures, festive cards and giveaways.
- To liaise at all times with all team members and work as a team to reach targets set by the ADOS
- To encourage repeat business by networking with current clients.
- Follow all company policies and procedures.
- Ensure personal appearance is clean and professional.
- Maintain confidentiality of proprietary information; protect company assets.
- Answer telephones using appropriate company standards and etiquettes.
- Develop and maintain positive working relationships with other team members.
- Assist in verifying all marketing and advertising (eg; print advertisement etc ) for the hotel be it on print material or digital channels.
- Assist in decoration for any special occasion.
- Promotes activities and creates artwork accordingly for promotion or events.
- Assists the Group Marcom Manager in developing programs for better awareness campaigns and hotel promotions.
- To prepare press releases and ensures their timely delivery to all publications that are part of our press list, including radio and TV channels.
- To undertake any other job assignment given by the ADOS and the Group Marcom Manager.
8 KIA PENG SUITES IS A BRAND NEW SERVICED RESIDENCE IN KUALA LUMPUR.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent
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