Application Support

4 months ago


Mont Kiara, Malaysia Agensi Pekerjaan Career Channel Sdn Bhd Full time

Role & Responsibilities:

- Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times. Advocate for Customer Success
- Own and track tickets within SLAs
- Familiarity with multichannel service delivery and communications to handle service requests
- Supports internal clients with system admin tasks and product knowledge expert advice.
- Seek more information, by asking the right questions to collect information to assist and resolve the issue
- Communicate to all levels to ensure clients and management are informed of issue status and updates.
- Manage escalation
- Improve, manage and update Knowledgebase
- Be a part of a scheduled shift rotation
- Assignments as required and relevant by Management
- Achieve the KPIs : Helpdesk Ticket Metrics, Responsiveness, SLAs

Competences/Requirements:

- Language: English and Chinese language. Good interpersonal skills required.
- Application trouble shooting through scripting language
- Experience in using JIRA to ticket issues and manage team communication (Training provided)
- Can work in flexible hours and shift work

Pay: RM4,000.00 - RM7,056.50 per month

Ability to commute/relocate:

- Mont Kiara: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Willing to work in shift role?

**Experience**:

- Application Support: 2 years (preferred)
- Jira: 2 years (preferred)
- Active Directory: 2 years (preferred)

**Language**:

- Mandarin (preferred)


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