Service Advisor
3 days ago
**Responsibilities**:
- Ascertains automotive problems and services by listening to customer’s description of symptoms; clarifying description of problems; conducting inspections; taking test drives, checking vehicle maintenance records, and examining service schedules.
- Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.
- Prepare estimated costing by parts, labors, and lubricants.
- Prepare job orders by describing symptoms, problems, and causes discovered, as well as repairs and service required; obtaining approval signature; entering job order into company system.
- Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer’s approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns.
- Comply to the company standard of Service Advisor (8 steps).
- Follow up on open jobs and coordinator with Service Manager to close the jobs.
- To update Service Manager and Customer Service Manager on daily job order status.
- To ensure Service History for each customer is recorded and updated accordingly.
- Soliciting information need for warranty and provide to Customer Service Manager for claim submission.
- Participating in Joint Inspection Activity.
- Placing back order to Parts Department in the event there is no parts available.
- To follow up with “Work In Progress” and daily update to customer till job is completed.
- To ensure completed vehicle is tested thoroughly by workshop supervisor. If there is any uncompleted job due to external factor - duly notified to customers.
- To ensure all vehicle settings (i.e radio, air-cond and seat adjustment) is returned back to original before returning to customer.
- Follow up with customer after service (3 days after service and 3 months after service).
- Maintains customer rapport. (follow up closely with customers and answering customer’s inquiries)
- Performs other duties as per requested.
**Job Requirements**:
- Proficiency in Microsoft Office Applications.
**Job Type**: Permanent
Schedule:
- Day shift
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