Retail Operations Supervisor

1 week ago


Kuala Lumpur, Malaysia BAOZUN MALAYSIA SDN BHD Full time

Responsible for directly supervising and managing retail employees across retail outlets to ensure they meet the Key Performance Index.
- Ensure a customized training program is developed to enhance the retail employee's skills and deliverables in the retail outlets.
- To ensure overall retail outlets operations are managed effectively to achieve sales targets, maximize profitability and productivity, increase customer satisfaction, and ensure continuous business growth.
- Ensure retail employees adhere to 100 % compliance with all company and local authorities' policies and procedures.
- Must be fast and precise in identifying solutions to address employee performance-related challenges.
- Monitor and administer all matters related to customer satisfaction for the retail outlets.
- Consistently communicate with the Retail Store Manager or Retail Consultants on information’s relation to shop operations, promotions and others.
- To provide after-sales services to client and attend to customers’ complaints.
- To build and have a good relationship among stores personnel, retail consultant, and handle VIPs customer.
- To ensure all orders issued are delivered on time and ensure the highest delivery ratio.
- To coordinate working schedule and daily operations of the outlets.
- To ensure a healthy stock level and perform a stock count on weekly basis.
- To conduct competitor surveys on the product's features, prices, and the activities that are taking place in other surrounding outlets.
- To provide feedback and work closely with the Sales & Marketing team to achieve company objectives

**JOB REQUIREMENTS**:

- At least a Diploma/Degree in any discipline.
- Self-motivated with a positive attitude, pro-active approach, possess strong leadership qualities, and a team player who can work with minimum supervision and is highly committed
- Required Language(s): English, Bahasa Malaysia, Mandarin is an added advantage.
- Excellent communication and organization skills At least 2 years of working experience in a related field.
- Preferably those who are hands-on and have knowledge in managing retail outlets. Those from _**home appliance/ kitchenware or fashion/ apparel **_ industry are encouraged to apply.
- Must be computer literate and willing to travel outstation and work on weekends.
- Applicants should be Malaysian citizens.

**Salary**: Up to RM4,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion

Schedule:

- Holidays
- Rotational shift
- Weekend jobs

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or willing to relocate with an employer-provided relocation package (required)

**Experience**:

- Kitchenware / Fashion Apparel: 4 years (preferred)



  • Kuala Lumpur, Malaysia TwoBiteBakers Sdn Bhd Full time

    **As our retail operations supervisor, you will**: - Oversee retail consignment store’s daily operations. - Implement effective operation procedures and policies to optimize team efficiency. - Recruit, train and supervise sales staff, including training, performance evaluation and daily scheduling. - Work and lead the team in achieving the company's daily...


  • Kuala Lumpur, Malaysia BID Operations Full time

    At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation. What sets us apart is our commitment to understanding our customer’s...


  • Kuala Lumpur, Kuala Lumpur, Malaysia TIME's group Full time

    Join us as a Retail Team Supervisor at TIME's group in Bangsar Village.In this role, you will be responsible for supervising daily store operations, managing inventory, and providing exceptional customer service.Responsibilities:Supervise and coordinate the activities of retail team members to ensure efficient store operationsManage inventory levels,...

  • Retail Supervisor

    2 weeks ago


    Kuala Lumpur, Malaysia HYSSES SINGAPORE Full time

    **Key Responsibilities**: - **Team Leadership**: Supervise and motivate a team of sales associates, providing guidance and support to achieve sales targets and maintain high standards of customer service. - **Customer Experience**: Enhance customer satisfaction by ensuring a welcoming store environment, addressing customer inquiries, and resolving any...


  • Kuala Lumpur, Kuala Lumpur, Malaysia UNIVERSAL TRAVELLER SHOP SDN BHD Full time

    We are looking for an Area Retail Supervisor to lead our retail operations and drive sales growth.About the RoleOversee the daily operations of designated retail outlets and ensure seamless execution.Develop and implement effective sales strategies to drive revenue growth and improve customer satisfaction.Collaborate with cross-functional teams to achieve...


  • Kuala Lumpur, Malaysia Calaqisya Full time

    Store Supervisor have strong leadership skills. They also have organisational, interpersonal, and problem-solving skills because of the fast-paced nature of the work. Store Supervisor may be required to work on weekends or holidays if needed. - Supporting the Manager in overseeing the operations of the store. - Scheduling employees for shifts. - Ordering new...


  • Kuala Lumpur, Malaysia PLC Pet Lovers Centre Sdn Bhd Full time

    **Responsibilities**: - Responsible in monitoring a group of stores, to keep track of sales performance and to manage the daily operations of the stores **Requirements**: - 3 years of working experience in retailing as a Supervisor and above - Prefer have Animals Science background - Energetic & highly driven to meet sales targets - Good communication...


  • Kuala Lumpur, Malaysia Batik Boutique Full time

    The **Area Retail Supervisor** role at Batik Boutique is a leadership position responsible for overseeing our retail outlets' operations. This role involves team management, customer service, and ensuring the overall efficiency and success of our boutiques. Key Responsibilities: - Lead, train, and supervise retail staff for optimal performance. - Manage...


  • Kuala Lumpur, Malaysia Retail Galaxy Sdn Bhd Full time

    Liaising with other retail professionals, including buyers, marketing executives, and retail merchandisers, when necessary. - Creating and implementing a visual merchandising strategy for the store. - Ensuring the strategy is in line with the store’s brand, products, and target market. - Generating sketches of visual displays that meet the store’s visual...

  • Retail Supervisor

    6 days ago


    Kuala Lumpur, Malaysia Telecontinent Sdn Bhd Full time

    Daily outlet visitation and submit report. - Plan, manage and maintain the smooth operations of Retail Stores located in KL/Selangor. - Maintain store’s cleanliness, ensure store displays and merchandise is adhere to standard requirements. - Ensure pricing is correct, promotions are up to date and stock accuracy at all times. - Manage, coach, counsel,...


  • Kuala Lumpur, Malaysia Lhyno Vision Sdn Bhd Full time

    We are looking for young and energetic Retail Project Supervisor to join in our expanding team. The role of a project supervisor expands from responsibilities of managing workers, vendors, suppliers and subcons and overseeing projects, to maintaining safety protocols and implementing site procedures. Supervising, monitoring, inspection and review of work...

  • Retail Supervisor

    6 days ago


    Kuala Lumpur, Malaysia VALIRAM Full time

    For chocolate lover? Vibrant, fun and outspoken. Just like give more flavours in your life... **Company Description** "Created in 1926 in Brussels by Pierre Draps and further established by Pierre’s son Joseph Draps, GODIVA Chocolatier has became one of the most prestigious chocolate brands in the world. The recipes of the founder and unique chocolate...

  • Retail Executive

    1 week ago


    Kuala Lumpur, Malaysia Agensi Pekerjaan Elitez Malaysia Sdn Bhd Full time

    Retail Executive - Up to RM2,500 Basic + Commission Retail Supervisor - Up to RM3,500 Basic + Commission (Require Supervisor/Manager experience) Work Days - 6 days per Week / 1 Day off (Shift Based) Work Location - Midvalley, Kuala Lumpur Key Responsibilities: - Demonstrate the use of the products & services - Market & Sell brand’s products &...

  • Godiva Klcc

    3 weeks ago


    Kuala Lumpur, Malaysia VALIRAM Full time

    For chocolate lover? Vibrant, fun and outspoken. Just like give more flavours in your life... **Company Description** "Created in 1926 in Brussels by Pierre Draps and further established by Pierre’s son Joseph Draps, GODIVA Chocolatier has became one of the most prestigious chocolate brands in the world. The recipes of the founder and unique chocolate...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Gulf Marketing Group (GMG Group) Full time

    Company OverviewGulf Marketing Group (GMG Group) is a leading retail company that values excellence in customer service, sales operations, and team collaboration.Job DescriptionThe Sales Operations Supervisor role is responsible for assisting the Store Manager in overseeing daily store operations and achieving sales targets.Main Duties and...

  • Retail Supervisor

    3 weeks ago


    Kuala Lumpur, Malaysia Lifestyle Retail Malaysia Sdn Bhd Full time

    **KEY RESPONSIBILITIES** Department Management and Store Standards - Maximize department sales and productivity metrics in line with shop targets - Monitor key data reports on space management, sales and stock movement against last year, last week and budget on a daily and weekly basis and communicate to staff - Ensure and monitor all stock is laid out and...

  • Retail Supervisor

    4 days ago


    Kuala Lumpur, Malaysia Lifestyle Retail Malaysia Sdn Bhd Full time

    **KEY RESPONSIBILITIES** Department Management and Store Standards - Maximize department sales and productivity metrics in line with shop targets - Monitor key data reports on space management, sales and stock movement against last year, last week and budget on a daily and weekly basis and communicate to staff - Ensure and monitor all stock is laid out and...


  • Kuala Lumpur, Malaysia Baozun Malaysia Sdn Bhd Full time

    Responsible for directly supervising and managing retail employees across retail outlets to ensure they meet the Key Performance Index. - Ensure a customized training program is developed to enhance the retail employee's skills and deliverables in the retail outlets. - To ensure overall retail outlets operations are managed effectively to achieve sales...


  • Kuala Lumpur, Malaysia Baozun Malaysia Sdn Bhd Full time

    Responsible for directly supervising and managing retail employees across retail outlets to ensure they meet the Key Performance Index. - Ensure a customized training program is developed to enhance the retail employee's skills and deliverables in the retail outlets. - To ensure overall retail outlets operations are managed effectively to achieve sales...


  • Kuala Lumpur, Malaysia Lifestyle Retail Malaysia Sdn Bhd Full time

    Manage retail staff, among which includes people working on the floor, and the cashiers - Maintain inventory and ensure items are in stock - Staying knowledgeable about our range of products - Explaining to customers the best products for their needs - Position base at Mytown Shop - Basic Salary start from RM3000 + Commission - Immediate vacancy...