Call Centre Agent

6 months ago


Johor Bahru, Malaysia Agensi Pekerjaan Sunrise Recruit Sdn Bhd Full time

**Responsibilities**:

- Listen attentively to customer concerns, troubleshoot problems, and find appropriate solutions to ensure customer satisfaction.
- Meet or exceed key performance indicators (KPIs) such as call resolution time, customer satisfaction scores, first call resolution rate, and adherence to schedule.
- Stay updated on product or service offerings, company policies, and industry trends to provide accurate and relevant information to customers.

**Job Requirements**:

- Minimum SPM graduate and proficient with English speaking.
- With or without experience are both welcome.
- Willing to work on rotational basic, including morning, noon & night shifts.

**Supplemental Pay and Benefits**:

- Additional work allowance
- Shift allowance
- KPI allowance
- Cafeteria & relaxation zone
- Free transportation service

301-A009

Pay: RM2,000.00 per month

Application Question(s):

- How would you rate your English proficiency on a scale of 1 to 10?

**Experience**:

- Customer service: 1 year (preferred)


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