![Agensi Pekerjaan ASK Resources Sdn Bhd](https://media.trabajo.org/img/noimg.jpg)
Manager - Membership & Services (Professional
2 weeks ago
Managing a team of member service staff to deliver high standard of services to professional members.
- Ensure member requests, enquiries or complaints are always being addressed/ processed/ resolved according to established policies and procedures.
- Oversees member service operations including study material delivery, processing of refunds and compensation, budget and member administration functions.
- Develop and implement member service procedures, policies and standards
- Write reports, analyze statistics and compile accurate reports to determine the level of member service provided by the Institute
- Improving member services experience, create engaged members and facilitate organic growth
- Develop feedback or complaints procedures for members to use
- Ad-hoc tasks from time to time.
**Requirements**:
- Diploma/ Degree in Business Management/Administration/Communications or other field
- **Preferably Manager experienced in managing membership portfolio with knowledge of customer service software, databases and tools, preferably under professional institute background.**:
- Ability to think strategically and to lead
- Excellent people skills and communication skills
- Advanced troubleshooting and multi-tasking skills
- Must be proactive and possess high confidentiality level.
- Good interpersonal, writing and verbal communication skills
**Salary**: RM7,000.00 - RM10,000.00 per month
Schedule:
- Monday to Friday
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