Assistant Manager, Membership

5 months ago

Kuala Lumpur, Malaysia Malaysia Airlines Full time

**Reports To**:

- Senior Manager, Customer Relationship

**Role Purpose**:

- The person will oversee all aspects of our membership program. The Membership Manager will be responsible for developing and implementing strategies to acquire and retain members, enhance member engagement, and ensure the delivery of exceptional benefits and rewards. This role requires a strong understanding of membership acquisition and retention, as well as the ability to foster a sense of community among members.

**Key Accountability**:

- **Membership Strategies**: Develop and implement strategies to attract new members and grow the membership base. Create and manage membership acquisition campaigns across various channels. Design and execute retention strategies to increase member satisfaction and reduce churn rate.
- **Member Engagement**:Foster a sense of community among members through online and offline events, and other engagement initiatives. Create comprehensive stewardship programs to enhance member experiences.
- **Marketing and Communication**:Work closely marketing team to develop and execute effective campaigns to attract and retain members as well as to promote membership benefits and events, and to ensure consistent messaging across all channels.
- **Data Analysis and Reporting**:Monitor and analyse member feedback and engagement metrics to identify opportunities for improvement and optimize the membership program. Prepare regular reports and presentations on membership metrics, trends, and performance. Stay updated on industry trends, emerging technologies, and best practices.
- **Standard and Policy**:Develop and maintain standard operating procedures (SOPs) and policies related to membership acquisition, retention, and engagement, including personal data protection.
- **Collaboration and Cross-Functional Support**:Collaborate with cross-functional teams to develop and deliver compelling membership benefits and rewards that meet the needs and preferences of members.

**Qualifications & Experience**:

- A bachelor's degree in marketing, communication, business or a related field

**Years of Experience**:

- At least 3 years of experience in membership management or related roles. Experience in loyalty and rewards programme, particularly within airline, travel or retails industries will be an advantage.

**Areas of Experience**:

- Experience in developing and implementing membership programs, including the design of benefits and rewards.
- Strong understanding of membership acquisition and retention strategies, as well as best practices in member engagement.
- Experience of planning and executing integrated membership and communications activity. Familiarity with marketing methodologies such as segmentation modelling, targeting, ROI projections and evaluation.
- Knowledge of membership management software or CRM systems would be advantageous.

**Personality Traits**:

- A customer-centric mindset, with the ability to understand customer needs and preferences
- Excellent communication and interpersonal skills, with the ability to build strong relationships with members and internal stakeholders.
- Creative thinking and problem-solving skills, with a passion for enhancing the member experience.
- Strong analytical skills with the ability to interpret data and draw actionable insights to improve the membership program.

  • Assistant Manager, Membership

    5 months ago

    Kuala Lumpur, Malaysia Malaysia Airline Full time

    **Position Title**: - Assistant Manager, Membership (Enrich) **Reports To**: - Senior Manager, Customer Relationship **Role Purpose**: - The person will oversee all aspects of our membership program. The Membership Manager will be responsible for developing and implementing strategies to acquire and retain members, enhance member engagement, and ensure...

  • Assistant Membership Manager

    5 months ago

    Kuala Lumpur, Malaysia ROYAL LAKE CLUB Full time

    **Qualifications/Skills**: - Bachelor’s Degree or Diploma in Management/Administration/ Law or equivalent. - Minimum of 5 years relevant working experience, preferably in a membership club or hospitality environment. - Good interpersonal skills and leadership qualities. - Mature, self-motivated and able to work independently with mínimal supervision and...

  • Membership Consultant

    2 months ago

    Kuala Lumpur, Malaysia Fitness First Avenue K Full time

    You will be working in a gym environment, where you will be engaging with member, servicing, fitness consultation, group workouts, membership administation and sales. Join us now and be part of fitness industry, earn by living and leading an active lifestyle! **> **Just to be clear on the **earnings $$$$$ **and **growth opportunity** part.... - **Basic...

  • Membership Consultant

    5 months ago

    Kuala Lumpur, Malaysia Life n Fitness Full time

    Life n Fitness is looking for Membership Consultants and Personal Trainers at the following clubs: 1. Life n Fitness EkoCheras 2. Life n Fitness Seventeen 3. Life n Fitness Bukit Bintang 4. Life n Fitness Bangsar Salary type: Full-time **Why we exist** At Life n Fitness, our higher purpose is to make fitness enjoyable for everyone. We believe that exercise...

  • Telemarketer for Membership Retention

    5 months ago

    Kuala Lumpur, Malaysia Asian Institute of Chartered Bankers Full time

    **Targeted Group**: AICB Members with Expired Membership **Job Scope**: 1. Contact Expired Members and perform the following task: 1.1. Update members’ profile: 1.1.2. Employment details 1.1.3. Perform online search to update database 1.2. Inform members that their membership has expired or will expire on 31st December and guide them to renew...

  • Telemarketer for Membership Retention

    5 months ago

    Kuala Lumpur, Malaysia Asian Institute of Chartered Bankers Full time

    **Targeted Group**: AICB Members with Expired Membership **Job Scope**: 1. Contact Expired Members and perform the following task: 1.1. Update members’ profile: 1.1.2. Employment details 1.1.3. Perform online search to update database 1.2. Inform members that their membership has expired or will expire on 31st December and guide them to renew...

  • Membership Consultant

    5 months ago

    Kuala Lumpur, Malaysia Life n Fitness Full time

    Life n Fitness is looking for Membership Consultants and Personal Trainers at the following clubs: 1. Life n Fitness Cheras Selatan [New Club] 2. Life n Fitness EkoCheras 3. Life n Fitness Seventeen 4. Life n Fitness Bukit Bintang 5. Life n Fitness Bangsar Salary type: Full-time **Why we exist** At Life n Fitness, our higher purpose is to make fitness...

  • Executive - Membership

    5 months ago

    Kuala Lumpur, Malaysia Sunway Lagoon Sdn Bhd Full time

    **JOB SUMMARY** - Responsible for managing the membership team, developing a sales plan covering sales and revenue. - Ensures all membership team members are properly briefed on upcoming events, and assignment of duties. Also sees to it that they are trained to be courteous and professional when dealing with clients, interaction between internal departments...

  • Membership Consultant

    5 months ago

    Kuala Lumpur, Malaysia Life n Fitness Full time

    Life n Fitness is looking for Membership Consultants and Personal Trainers for our new Club : Life n Fitness Cheras Selatan Full time positions only. **Why we exist** At Life n Fitness, our higher purpose is to make fitness enjoyable for everyone. We believe that exercise is not torture or something that makes you suffer and if we can change the way people...

  • Membership Consultant

    5 months ago

    Kuala Lumpur, Malaysia Life n Fitness Full time

    **Why we exist** At Life n Fitness, our higher purpose is to make fitness enjoyable for everyone. We believe that exercise is not torture or something that makes you suffer and if we can change the way people see exercise then it will no longer be something they have to do. It will be something they want to do. This is the reason Life n Fitness...

  • Membership Sales Consultant

    5 months ago

    Kuala Lumpur, Malaysia Inspire Brands Asia Full time

    **Employment Type**: Full Time **Work Location**: Klang Valley **Monthly Salary**: RM 1500 to 2000 **Key Responsibilities**: **Sales & Marketing**: - Drive membership sales through outreach, networking, and referrals. - Conduct tours of the club to potential members, showcasing our facilities and programs. - Utilize sales techniques to convert prospects...

  • Membership Consultant

    6 months ago

    Kuala Lumpur, Malaysia Celebrity Fitness Bangsar Village Full time

    * * RESPONSIBILITIES (TRAINING PROVIDED) - Able to do sales presentations & tours of the club. - Able to create interest in the club as well as selling in person & over the telephone. - Front desk administration, documentation, handling cash sales and cashier. - Must be computer literate with good knowledge of MS Office. - Pleasant personality, service...

  • Manager - Membership & Services (Professional

    5 months ago

    Kuala Lumpur, Malaysia Agensi Pekerjaan ASK Resources Sdn Bhd Full time

    Managing a team of member service staff to deliver high standard of services to professional members. - Ensure member requests, enquiries or complaints are always being addressed/ processed/ resolved according to established policies and procedures. - Oversees member service operations including study material delivery, processing of refunds and...

  • Part-time Telesales for Hotel Membership

    5 months ago

    Kuala Lumpur, Malaysia HOSPITALITY MARKETING CONCEPTS Full time

    Part-time INCOME at your pace! RM1800 PER MONTH COLD CALL HOTEL MEMBERSHIP Flexibility to manage Working hours Mon - Fri (10am - 7pm) NO roadshows and NO after-hours work Sell a minimum of 10 memberships a month (RM1800 per month) FULL product Training provided **Job Types**: Part-time, Commission Pay: RM1,800.00 per month Expected hours: 10 - 24...

  • Accounts Clerk

    5 months ago

    Kuala Lumpur, Malaysia CWS Firm (Virtual Assistant) Full time

    Responsible and ensure financial information and accounting records are accurate and up-to-date and ensure accuracy in financial reporting so that the company remains solvent and can pay its debts. Other duties and responsibilities include: - 1) book-keeping and general accounting 2) handle the data entry and daily financial records, 2) adding up all the...

  • Assistant Membership Manager

    5 months ago

    Kuala Lumpur, Malaysia THE LAKE CLUB Full time

    Founded in 1890, the Royal Lake Club is centrally located in Kuala Lumpur within the Lake Gardens. It is situated oppisite TUGU NEGARA. The Club has more than 9000 members. The Club has always been a conducive venue for the private and public sectors to meet and develop lasting ties. As noted by o Bachelor's or Equivalent

  • Membership Sales Consultant

    5 months ago

    Kuala Lumpur, Malaysia GCFIT SDN BHD. (ANYTIME FITNESS CORPORATE) Full time

    ARE YOU OUR NEXT SUPERSTAR? A positive attitude and a desire to promptly resolve potential customer inquiries or complaints will make you successful in this role. Ultimately, you will ensure that customers leave our club satisfied and you will contribute to the profitability of our club in **Malaysia**. **WHAT YOU BE DOING!** - Exceed all weekly, and...

  • Sales Manager

    2 months ago

    Kuala Lumpur, Malaysia Fitness First & Celebrity Fitness Full time

    **KEY RESPONSIBILITIES** - Achieve personal and company agreed monthly sales targets in line with company objectives and manage the team objective inclusive of but not limited to activity, training, and sales budget. - Assist the Club Manager in driving the Club's continuous expansion in terms of the number of members and revenue per Member, but also in...

  • Membership Sales Consultant

    6 months ago

    Kuala Lumpur, Malaysia GCFIT SDN BHD. (ANYTIME FITNESS CORPORATE) Full time

    ARE YOU OUR NEXT SUPERSTAR? A positive attitude and a desire to promptly resolve potential customer inquiries or complaints will make you successful in this role. Ultimately, you will ensure that customers leave our club satisfied and you will contribute to the profitability of our club in **Malaysia**. **WHAT YOU BE DOING!** - Exceed all weekly, and...

  • Customer Data Management Executive

    6 months ago

    Kuala Lumpur, Malaysia Senheng Electric (KL) Sdn. Bhd. Full time

    **Job description** - Assist in executing CRM strategy, aimed at First Party Data acquisition, membership subscription renewal, sales conversion, improving retention and cultivate loyalty. - Assist Head of Department to prepare CRM analytical reports (weekly/monthly/ad-hoc). - Prepare segmented database and execution of membership engagement campaign using...