Customer Data Management Executive
6 months ago
**Job description**
- Assist in executing CRM strategy, aimed at First Party Data acquisition, membership subscription renewal, sales conversion, improving retention and cultivate loyalty.
- Assist Head of Department to prepare CRM analytical reports (weekly/monthly/ad-hoc).
- Prepare segmented database and execution of membership engagement campaign using marketing tools.
- Work closely with vendor(s) to ensure smooth operation within the system and project deliveries.
- Provide internal assistance for CRM-related issues e.g. member registration issue, member information issue, and simple troubleshooting related to membership.
- Work closely with internal cross-functional teams such as Marketing, Merchandising, Customer Care, IT, Operations and Online Sales team to ensure good Customer Experience.
- Assisting Head of Department on Merchant registration, Members Redemption Item allocation, and other administrative matter.
**Job Types**: Full-time, Permanent
**Salary**: RM2,600.00 - RM3,200.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
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