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Technical Support

6 months ago

Petaling Jaya, Malaysia Mono & Co Full time

Manage the return process for items including obtaining Return Merchandise Authorizations (RMAs) from suppliers.
- Assess returned/refunded items on various platforms and take appropriate action in cases of loss such as making compensation claims or resolving disputes.
- Maintain daily monitoring of return and refund procedures adhering to the respective store's Standard Operating Procedure (SOP) of hours.
- Receive and dispatch RMA items to end-users.
- Generate Purchase Orders (PO) for necessary items.
- Manage stock including organizing incoming and outgoing stock arrangements.
- Monitor stock levels on the store platform and track aging stock in the warehouse.
- Review daily store fulfillment operations to ensure accurate and timely order completion.

**; Requirements**:
- Experienced in general IT Hardware trouble-shooting such as Router, SSD, Office 365 and etc
- Having a diploma in related field is an added advantage
- Able to multi-task and work under tight timeline