Food &beverage Attendant

4 weeks ago


Kuala Lumpur, Malaysia Hilton Garden inn Kuala Lumpur Full time

As the Food & Beverage Attendant, you will be responsible for performing the following tasks to the highest standards:

- Maintain high customer service focus by approaching your job with the customers always in mind.
- Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
- Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
- Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
- Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
- Confidently know the food and beverage menu contents and explain them in detail to guests.
- Understand dietary requirements and offer appropriate suggestions.
- Complete checklists on product knowledge.
- Make suggestions on the menu that might suit guests of different nationalities.
- Familiarize with menu items of all other outlets to recommend guests to other outlets.
- Confidently know opening hours of all restaurants and hotel outlets.
- Able to recommend other restaurants and city attractions to hotel guests.
- Complete the checklist on preparing the restaurant for service.
- Greet guests with a smile, offer assistance with coats, bags, etc., and introduce yourself.
- Ask all guest if they would prefer smoking or non-smoking tables and escort them to the table.
- Follow-up on any guest questions or queries immediately and if you don’t have the answers, check with your Manager.

**Job Type**: Permanent

**Salary**: RM2,200.00 - RM2,300.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Budget Control: 1 year (preferred)
- F&B Management: 1 year (preferred)

License/Certification:

- Food Handling (preferred)



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