Branch Manager

3 weeks ago


Kuala Lumpur, Malaysia Adecco Malaysia Full time

Prefer to have a strong background in sales
- Must have leadership experience
- Attractive package with comprehensive benefits

**Job Summary**:
The Branch Manager is responsible for overseeing the daily operations of a specific branch or location, ensuring efficient and effective performance. They play a crucial role in achieving organizational goals, maintaining customer satisfaction, and driving profitability.

**Key Responsibilities**:

- Operations Management:

- Supervise and manage all branch operations to ensure smooth and efficient functioning.
- Implement and enforce company policies and procedures.
- Monitor and manage inventory levels, if applicable.
- Staff Management:

- Recruit, train, and develop branch staff.
- Conduct regular performance evaluations and provide constructive feedback.
- Foster a positive work environment and ensure staff adherence to company values.
- Customer Service:

- Ensure exceptional customer service standards are maintained.
- Address customer inquiries, concerns, and complaints in a timely and effective manner.
- Identify opportunities to enhance customer satisfaction.
- Sales and Business Development:

- Develop and implement strategies to achieve sales targets and revenue goals.
- Identify and pursue new business opportunities in the local market.
- Foster relationships with key customers and clients.
- Financial Management:

- Monitor and manage branch budgets.
- Analyze financial reports and implement strategies to improve branch profitability.
- Ensure compliance with financial regulations and reporting requirements.
- Risk Management:

- Identify and mitigate operational and financial risks.
- Implement and enforce security measures to safeguard assets.
- Compliance:

- Ensure compliance with industry regulations and company policies.
- Collaborate with regulatory bodies and auditors as needed.
- Reporting:

- Generate and submit regular reports on branch performance, sales, and other key metrics.
- Provide updates to senior management on branch activities and achievements.

**Qualifications and Skills**:

- Bachelor's degree in business administration, finance, or a related field (depending on the industry).
- Proven experience in a supervisory or managerial role.
- Strong leadership and communication skills.
- Knowledge of industry regulations and compliance requirements.
- Financial acumen and budget management skills.
- Customer-focused mindset

JN -112023-118013


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